General Assistance
Everything you need to know to get started with Vida!
Known Bugs and Issues
Connecting Devices
Privacy and Terms of Service
- Community Standards for Vida Groups
- How can I unsubscribe from session reminder emails?
- How Vida Uses and Protects Your Information
- How Do I Delete My Information From Your Records?
- Who is my information shared with?
- Vida Health Privacy Links
Connecting 3rd Party Apps
- Can I sync Runkeeper to Vida?
- My readings on my BP monitor or scale are not syncing to the app correctly
- Does Vida Sync with Google Fit?
- Does Vida Connect with Samsung Health?
- Can MapMyRun connect with Vida?
- Connecting LoseIt! with Vida
Contour Next Glucometer
Billing and Payment
FitBit Inspire
ChoiceMMed Pulse Oximeter
Device Orders and Shipping
Food Logger
- Why does the nutritional data look different in the Vida app when using a 3rd party food logger?
- Am I able to log photos twice for meals?
- How to set your Nutrition Pathway
- Why can't I log my full meal?
- What is Nutritionix?
- How do I use the Meal Plan tool?
Vida Web App
- Is there a Desktop version of the Vida app?
- How do I give permissions using the Firefox browser?
- How do I message my coach on the web app?
- How to Create Habits from the Desktop Web App?
- How do I logout of the web app?
- Logging in using SSO
BodyTrace Scale and Blood Pressure Monitor
General Issues
- Do you have a bug bounty program?
- My Push Notifications Stopped Working?
- My Video Chat notifications stopped working
- My coach was supposed to call but I didn't see the call?
- My sleep data has 2 different entries?
- How do I disable the Shake-To-Send feature?
Withings Scale and BP Monitor
- Troubleshooting your Withings Blood Pressure (BP) Monitor
- Troubleshooting your Withings Scale
- Connecting your Withings Scale or Blood Pressure Monitor over Wifi/Bluetooth
- Getting started with your Withings Blood Pressure (BP) Monitor
- Getting Started with your Withings Body Pro Scale
- Ordering your Withings Scale/BP Monitor
Chat and Coach Sessions
- What does it mean when my coach says they'll call me?
- I received a phone call from an 832 number. What's this?
- How our mental health program differs from an in-person mental health provider?
- Getting Started with Group Coaching
- How to Use Vida Support Groups
- How to Schedule and Manage Your Vida Appointments
iOS Issues
Additional App Features
- Can I use the SSO feature on my mobile app?
- Can I print photos?
- Can I edit my plan?
- Is there a way to silence notifications from groups while keeping those from the coach, or vice versa?
- How to Leave Feedback about your Coach
- Is there a way to export my data from the app?
Dexcom G7 CGM
Android Issues
Getting Started with Vida!
- How do I register with Vida?
- Chatting with Your Care Team: What to Expect
- What should I expect with my Vida Coach?
- How do I log into the app?
- Welcome to Vida
- How to access and print your lab order
Philips Glucometer
Introduction to the Vida App
- How do I delete my profile photo?
- Is the Vida App supported on iPads?
- Do my habits change if I change programs?
- How to Verify Your Information
- How To Change the Language on the Vida app for Your iPhone or Android Device
- How to Update Payment Information Within the App
Account Support
- Do I need to create a new account if I delete the app?
- Can I still access the app and my data if I cancel my Vida Subscription?
- How to Request a Program or Provider Change
- Can I have more than one program?
- My email alert shows more messages than appear in the app
- Will conversations with my Vida coach be shared with my health plan?
Content cards, Tools and Lessons
- Can you remove the content from my Explore Screen?
- How do I complete my "Informed Consent" and "Form: Member Contact Information"?
- How can I email myself a content card?
- How to Favorite Lessons in the App
- How to use the Subtitle button
- How to log your A1C in the app
Medical Prescription Service
- FAQs for Anti Obesity Medication (AOM)
- Frequently asked questions about Vida’s Mental Health Medical Prescribing Service
- Cardiometabolic (CMB) Prescribing Program: Lab Orders
- Cardiometabolic (CMB) Prescribing Program: Lab Orders + E-Prescribing of Medications
- How to Request a Prescription Refill
- How to Prepare for Your Medical Appointment: Photo ID Requirement