How Vida Uses and Protects Your Information

At Vida, your privacy and security are our top priorities. We believe in complete transparency about how your information is handled. We collect data to ensure your app works seamlessly, to communicate with you effectively, and to meet our strict security obligations.

Here is a clear breakdown of how your data is used to support your health journey:

🛠 Providing & Improving Your Care

Your data helps us make the Vida app work perfectly for you. We use it to:

• Create and securely manage your account.

• Match you with the best providers and health guides in your area.

• Deliver your health services, coaching, and personalized content.

• Analyze app performance so we can continuously improve your experience.

• Allow trusted, secure partners to help us maintain the app and provide administrative support.

💬  Communication & Marketing

We use your information to keep you in the loop and offer the best support possible. This includes:

• Responding to your questions and support inquiries quickly.

• Reviewing your feedback to make Vida even better.

• Sending updates about new features, special promotions, or important technical details.

• Personalizing your experience with targeted offers on our website, third-party sites, or via email and text (strictly in accordance with your preferences and legal requirements).

⚖️ Security, Billing, & Legal Compliance

Protecting your privacy is a responsibility we take seriously. We use data to:

• Securely process payments for any products or services you purchase.

• Protect and defend your data and Vida’s secure platform.

• Comply with all applicable local, state, and federal laws.

• Ensure we are meeting the highest standards of digital health security.

🧩 Aggregated & De-identified Data

To help advance general health research and improve our platform, we may combine or completely anonymize data.

• What this means: We strip away all personally identifiable information so the data can never be linked back to you. We may use or share this anonymous data with trusted partners to improve the overall user experience for everyone.

📱 FAQ: Will I lose my data if I delete the app?

No, your data is completely safe! Uninstalling or deleting the Vida app from your phone will not erase your progress. All of your information is securely stored on our private servers, not just on your device. This gives you the flexibility to safely log in and out from any compatible phone or tablet.

If you ever need to reinstall the app, simply download it, log back in, and give it a few moments to load. Everything will sync right back up exactly as you left it!

Want to learn more? For full details on how Vida handles the privacy and security of your data, please review our complete privacy policy here: https://www.vida.com/privacy/