In order to troubleshoot, we'll need to know the following information:
1. Mobile device and OS version
2. Vida app version #
Macro to use: Android Troubleshooting
"Thanks for reaching out and letting us know about the difficulty you're having with the app. I'm sorry to hear everything's not working as expected.
To start, I'll need to confirm the following details:
- Android version (click here for instructions on how to locate your Android version)
- Vida app version (to find the app version: tap the gear in the top right corner, then tap App version)
- Phone model (e.g., Google Pixel 6, Samsung Galaxy S22)
A screenshot or screen recording can also help us to identify the issue.
- Learn how to take a screenshot or screen recording on Android.
Please let me know if you have any questions or if there's anything I can do to help. I'm eager to help get this resolved so you can get back to managing your health goals!"
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If the issue is confirmed a bug
Macro to use: Bug Confirmation Response
Searching for tracking data (internal team only)
you can also find user app information here: https://bigquery.cloud.google.com/results/accessible-data:US.bquijob_5cff2354_16833f681d4?pli=1
SELECT eb.created as time, eb.user_id as uuid, ac.app_name as name, ac.app_version as version
FROM `accessible-data.tracking.events_base` as eb
JOIN `accessible-data.tracking.vida_app_context` as ac
ON eb.event_id = ac.event_id
--enter user's UUID here, which can be found in admin under customer profile
WHERE eb.user_id = "f05707fb-6877-4dd5-b64f-4ee4a0ba5f0a"
ORDER BY time desc
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