Android Video Playback Issue

Thank you for reaching out and letting us know you're having trouble viewing videos within your Vida app on your Android device.

We understand this is frustrating. This issue often occurs when a device's current settings or operating system version creates an incompatibility with our secure video player.

What to Check on Your Device

Please try the following two steps first, as they often resolve the issue immediately:

1. Update Your App: Go to the Google Play Store and confirm that your Vida Health app is updated to the very latest version.
2. Restart Your Device: Completely close the app, turn your Android phone or tablet off and then back on.

Quick Fix: Use Our Web Application

If the issue continues after updating your app and restarting your device, we have a fast, easy workaround: you can access all of your program videos and content through your computer or mobile browser.

Please use the secure link below to log in on your desktop or mobile browser:

Web Application Link: vida.com/clients

We Are Here to Help

If you continue to experience problems after trying the steps above, please respond to your coach or reach out to Member Support at support@vida.com . To help our technical team find a solution faster, please provide us with your phone or tablet model (e.g., Samsung Galaxy S23, Google Pixel 8).

We appreciate your patience!