Issue (symptom, problem, or question)
Every time I open the application on my phone, it asks me to connect devices and apps. I have done this multiple times.
Recommended
Connect Devices & Apps
Put your progress on autopilot.
When I go into apple health, it shows that it is allowing the Vida app. All categories are on except wheelchair distance.
Despite my settings, it keeps recommending for me to turn it on. As a result, my steps do not show up in the app.
Environment
ios, user app
Resolution
Troubleshoot the Issue:
"Hi, [Client]
Thank you so much for this feedback, and for providing this information. I'd love to help you troubleshoot the issue with apple health.
Can you please let me know the version of the app you are using, and what specific iPhone you on are? Could you also let me know what iOS version you are using too?
Also, if it's possible, can you please try to provide a screenshot of the issue you are facing?
Please let me know if you have any further issues.
Can you please let me know the version of the app you are using, and what specific iPhone you on are? Could you also let me know what iOS version you are using too?
Also, if it's possible, can you please try to provide a screenshot of the issue you are facing?
Please let me know if you have any further issues.
Cause
NA
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