Issue (symptom, problem, or question)
Client is trying to connect a Samsung smartwatch to our app.
Environment
Validic, iOS, Android
Resolution
We do not currently connect to Samsung Fit or Samsung devices. Send the following:
Hi, Client
Thank you for reaching out! Unfortunately, we do not support the connection to Samsung Fit or any Samsung device at this time. If you wish to request this device, please contact feedback@vida.com.
Please let us know if you have any further issues.
Cause
We do not support this device.
MetaData
origin ticket: https://vida95.zendesk.com/agent/tickets/9816
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