Keurig Dr Pepper- Rightway

Keurig Dr Pepper (KDP) is a major North American beverage company with over 125 brands (like Dr Pepper, Keurig, Snapple, Canada Dry) and strong distribution covering coffee, soda, tea, water, and juices aiming to meet diverse consumer needs with a "Drink Well. Do Good." purpose, focusing on innovation, sustainability, and community impact through its powerful network.

Landing Page: www.vida.com/rightway

Programs & Devices Offered

Keurig Dr Pepper (Rightway) – GLP-1 Eligibility Update
We’ve identified a reason some KDP members report being on a GLP-1 but are not appearing on the eligibility file.

When KDP transitioned PBMs to Rightway effective 1/1, Rightway only received historical claims data from January–September 2025 for launch. Claims from October–December 2025 have not yet been loaded and are expected later this month.
Impact:

Members whose first GLP-1 fill occurred between Oct–Dec 2025 may not yet appear as eligible in Rightway.
What to do if member is on glp1, doesnt have diabetes and is not eligible use case-Process Guide: Keurig Dr Pepper (KDP) Eligibility Discrepancies (GLP-1 Claims Lag)

What members can do:

Wait until the remaining claims data is loaded and eligibility updates automatically, or
Attempt to fill a prescription now — if the claim is denied, the member will be added to the eligibility file.

Important reminders:
This program is only for members with active GLP-1 prescriptions for weight loss.
Members with prescriptions from an outside provider must attempt to fill the prescription at a pharmacy to trigger eligibility for Vida.

FYI: Claims history delays of 1–3 months are standard due to claim adjudication timelines; in some cases, providers may take 90–180 days to submit claims.

Please keep this in mind when supporting KDP member inquiries.

Tier 3 - Clinical Obesity Management (use case 1)

For full details and program listing please view this VP Card

Device Sheet

Prescribing info

Drug list
- Formulary
Grandfathering: Keurig Dr Pepper grandfathered PAs expire 4/1/26.
members who choose to fill through Vida will have to have an active PA to fill their script at any point in time as part of the GLP-1 Companion model.
- If someone is calling saying their PA is expiring, ensure that they enroll in Vida.
- Ask are they currently on a GLP-1.
  - If yes, they need to be enrolled in Vida to avoid gaps in scripts
    - Full reassessment, not guarantee.
Gold-carded: Yes
- If the member has NOT started AOMs yet: They are ineligible. The only time you should escalate these to T2 to escalate to the AM is if they are getting a pharmacy denial (PA needed) and were specifically directed to Vida. Otherwise, please advise them they are ineligible.
  
  If the member is diabetic they are ineligible please confirm before escalating to T2
  
  If the member IS already on AOMs: They should be eligible in B2B. If there is a discrepancy and you can't see them, please escalate to Tier 2 so they can get those escalated to the AM immediately.
Gold-carded: Yes

COM GLP-1 Companion Program Engagement Requirements

The GLP-1 Companion Requirements are designed to monitor for sustained and high-impact member activities, ensuring rigorous and effective participation in the program.

The following activities must be completed for a member to be marked as engaged for prior authorization purposes:

1. Enrollment Requirement (1-Time Activity)

Enroll with Vida in an available Preventive body, Preventive mind, or Chronic program.

2. Ongoing Engagement Requirements (Monthly Frequencies)

Members must engage with Vida in each of the following three types of ongoing activities at the specified minimum frequencies:

Activity Type	Description	Minimum Required Frequency
Provider Interaction	Completes a consultation with a Vida provider OR participates in a synchronous group coaching session.	1 time per month
Biometric Monitoring	Measures and records a health goal or outcome metric (e.g., weigh-ins) either manually or through a connected device.	1 time per week, 3 out of 4 weeks
Self-Paced Learning	Completes a program unit or related educational content (e.g., lesson, health screener, content card, worksheet, guided video).	1 time per week, 2 out of 4 weeks

Outcome: If the above requirements are completed, the member will be marked as engaged on the file provided to the member’s Pharmacy Benefit Manager (PBM) to inform the prior authorization requirements for GLP-1 medication.

Population Details

18806 Eligible lives

667 Transitioning already on AOMs

Additional Info

What segment is this org in?
- Partnership through Rightway
Are there any Fees at risk (FAR) org?
- Yes
When did we launch with this org?
- 1/1/2026
How is the service being paid for?
- Vida is available at no cost to employees
How do members enroll?
- Vida App, VSC outreach campaign.
Where should non-eligible members be directed?
- If you have questions about your eligibility, please reach out to Rightway at the number on your Member ID card.
  
  If you have a Keurig DP member get a denial please escalate to Tier 2 to escalate to the AM Alexis Meza so that she can work with Rightway to get the member on the eligibility file.
Who is eligible?
- Vida is available at no additional cost to eligible Rightway members and their covered dependents who are at least 18 years or older.
Is the org on the eligibility file?
- Yes
How often will eligibility terminations take place?
- Eligibility files will be sent daily
  - Will follow our standard termination process
Do we offer Phone and/or Email support?
- Phone + email
Is VSC outreach involved?
- Yes

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