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Walgreens General Information

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Axel Mora
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Walgreens

Zendesk Org Tag: Walgreens

Walgreens, is an American company that operates the second-largest pharmacy store chain in the United States. It specializes in filling prescriptions, health and wellness products, health information, and photo services.

Landing Page

https://www.vida.com/walgreens

Programs and Devices Breakdown

  • For Walgreens General Eligibility, please refer to this Vidapedia Card
  • For Walgreens Tobacco Cessation Eligibility, please refer to this Vidapedia Card
  • For full details on devices offered, please review Device Eligibility Google Doc 
    • Walgreens Tobacco Cessation does not offer devices, only general eligibility Walgreens members are eligible for devices.

Tobacco Cessation Expansion - 1/1/2024

Walgreens is opting into our tobacco cessation program. With this, there will be an incentive where members must participate in Vida in order to remove the tobacco surcharge from their monthly medical premiums.

Walgreens to branch out to 2 paying orgs

Walgreens

  • Member is enrolled in the BCBSIL or UnitedHealthcare Copay or HSA plans, excluding the BCBSIL myVirtualCare Access plan

Walgreens - Tobacco Cessation (VP Card Linked)

  • Member is not enrolled in the BCBSIL or UnitedHealthcare Copay or HSA plans
    • All WAG employees on medical plan will be on the “Walgreens- tobacco cessation” eligibility file so anyone who uses tobacco can enroll, even if they are not eligible for Vida under the regular Walgreens pay org. If member is eligible for regular Walgreens pay org, enroll them there.

Incentive Overview

Requirement

  • Members are required to complete 2 coach consults over a 2 month period (do not have to be consecutive)
    • Members must be in the Quit Smoking program or have quit smoking as active behavior within Whole Health
    • Quit Smoking can be a secondary program, and many members may want to enroll in a different program offered, then have this program added

Reward

  • Tobacco surcharge from their monthly medical premiums
    • Communicated via weekly file sent to Alight
    • Annual surcharge is $750, split between each paycheck, so the incentive reward is significant

How do members participate?
Non-Vida eligible member

  • Members select separate paying org (e.g. “Walgreens - tobacco program”) at onboarding

Vida eligible - existing user

  • Member would inform their coach that they are a smoker and want to participate in the Quit Smoking program
    • Tobacco cessation added as secondary program for coaching members
    • For members in Whole Health, RD sets quit smoking as active behavior
      • Only one active behavior at a time therefore all other sequenced program content will pause

Vida eligible - new user

  • Member can choose ‘Quit Smoking’ program at onboarding
  • OR member chooses other program and informs their coach that they are a smoker and want to participate in the Quit Smoking program
    • Quit smoking added as secondary program
    • For members in Whole Health, RD sets quit smoking as active behavior

NRT Redemption Codes

Members are given unique codes via content card to purchase NRT products.

  • Members cannot place orders with these codes for delivery, this only works for in-store purchases or pick-up.
  • If a member is trying to place an order for pickup, the system will require them to make a $10 purchase.
  • The codes only work on these products.
  • If members have issues with their codes, they can contact the Walgreens Benefits Support Center at 855-564-6153. Reps are available to assist Team-Members Mon-Fri 8AM-5PM CST.
  • UPDATE:
    • The codes that were provided to your team at the end of 2024, should run though 12/31/2025.
    • If it were a code provided in 2024, but the participant didn’t attempt to use them until 2025, then they could be expired and should be issued a new one. Or, if they’ve already been redeemed, then they won’t work again.
    • Participants are offered two free nicotine replacement treatment (NRT) products, gum or patches (this is in the materials we provided to you and part of our implementation discussions). As long as they don’t try and get more than two, they should not be expired.

Walgreens CGM Expansion Overview [4/1/2025]

Enhanced CGM Provisioning

  • Starting April 1, 2025, Vida will offer an improved CGM program for eligible Walgreens members

Eligibility

  • Enrolled in Vida Whole Health
  • Adult with diabetes on insulin with an A1C test in the past 6 months, or
  • A1C >8 with less than a 0.5 decrease after 6+ months in Vida’s intensive program

Fulfillment Plan

  • Vida will ship a 90-day supply (9 Dexcom G7 sensors) every 3 months to eligible team members with an active Vida account.

Member Requirements

  • Confirm diabetes during onboarding
  • Enroll in Vida Whole Health
  • Complete an initial session with a Vida dietitian
  • Provide diabetes history, medications, and recent (past 6 months) A1C value
  • Complete CGM questionnaire (screens for exclusions)
  • Meet with a Vida medical provider for prescription
  • Submit CGM order form to confirm address and benefits

Population

  • 85k+ Employees 10k+ Spouses & Dependents 18+

Onboarding and Enrollment Details

https://support.vida.com/hc/en-us/articles/7051726363027 

Additional Info:

Mental Health Value Model (MH value model) - Most members will enroll into a physical health program during onboarding, although Mental Health Group Coaching will also be available. For the vast majority of members that enroll into a physical health program, they will later be placed into a mental health program based on their PHQ/GAD (depression/anxiety) scores and health goals. Members will start with the mental health program appropriate for their current PHQ/GAD level (broken down in the table screenshot). The program will be added manually through a flow created/executed by the Product Operations team. 

Screen_Shot_2022-06-28_at_2.36.23_PM.png

 

Then every 6 weeks, the clinical team will analyze how the members are doing. They will utilize a "Step Up" and "Step Down" model, where every 6 weeks, members will be put in the appropriate mental health program based on their PHQ/GAD scores. After 6 weeks in that program, their PHQ/GAD will be re-assessed, and that assessment will guide the member’s transition to various MH programs. If their mental health acuity increases, they will be “Stepped Up” / offered Mental Health Prescribing, Therapy, or additional mental health enhanced content, wherever best fit to support the member and their needs. If a member instead shows improvement to their PHQ/GAD levels during this assessment, they will be “Stepped Down” / offered a less intensely focused mental health program. THIS IS FOR WALGREENS MEMBERS ONLY AT LAUNCH.

 

FAQ

  • What segment is this org in?
    • Employer
  • When did we launch with this org?
    • 7/1/22
  • How do members enroll?
    • Microsite, VSC and Vida app. 
  • Who is eligible?
    • Walgreens team members and eligible family members 18+ enrolled in BCBSIL or UnitedHealthcare medical coverage* under the Walgreens Health Plan (the “Plan”) and have been diagnosed with a chronic condition (such as obesity, diabetes, pre-diabetes, high blood pressure, high cholesterol, anxiety, depression, etc.) receiving the benefit of using Vida health coaching and therapy at no charge. The Vida program is not available to retirees, COBRA, and certain grandfathered plans such as SF648 and Alameda. Dean, Kaiser, Triple S, MCS, Elan and HMSA participants are also not eligible.
  •  Eligible:
    • Salaried, active employees, spouses and dependents 18+ enrolled in the GM medical plan (BCBS or Aetna) residing in the US
    • Diabetes and Pre-Diabetes (diagnosed or self-identified)
    • Leave of Absence
    • Retirees
    • COBRA
  • Not eligible:
    • International Service Personnel (ISP)
    • Canadian Commuters (work in US/live in Canada)
    • No Diabetes or Pre-Diabetes
    • Not enrolled in medical plan (BCBS or Aetna)
  • Who should members contact if they have general HR inquiries?
  • Are Members with HDHP-HSA eligible?
    • Walgreens has determined that Vida services are NOT HSA-eligible and so their population will not have a responsibility to pay - and therefore the Vida service is free to all. Vida will not need to bill members. If members are prescribed meds, their prescription may be subject to payment however.
  • Is the org on the eligibility file?
    • Yes.
  • Do we offer Phone and/or Email support?
    • We will offer both phone/email support.
  • Is VSC outreach involved?
    • Yes.
    • Outbound call campaign
      • Chronic population
      • Including converting members currently enrolled in Livongo and Onduo
 
 

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