Select Health - General Information

⚠️ Important Benefit Notice: Effective April 16, 2026, Select Health will no longer offer Vida Health as a covered benefit.

• Member Access: Coach messaging and supplies (CGM/strips) will end on 4/16. Members will retain "read-only" access to their historical data.

• Provider Assistance: Members seeking new participating providers should contact Select Health Member Advocates at 800-515-2220.

Select Health is a health insurance provider in Utah, Idaho, and Colorado. They’re a division of Intermountain healthcare.

Zendesk Org Tag: Select Health & Select Health Medicare

There will be two separate organizations under Select Health, therefore will have 2 eligibility files in B2B:

• Select Health: Affordable Care Act (ACA) Marketplace population
• Select Health Medicare: Medicare Advantage population

Please tag the Zendesk ticket accordingly, based on the member’s organization in B2B.

Landing Pages:

https://www.vida.com/member/selecthealth/

https://www.vida.com/member/selecthealth-medicare/

Programs & Devices Offered

Effective 1/1/2026 Select Health will begin offering group coaching

• For full details on programs offered, please review this Vidapedia Card
• For full details on devices offered, please review Device Eligibility Google Doc

Population Details

• 46,000 members
  • ~26,000 from Select Health
  • ~19,000 from Select Health Medicare

Members primarily reside in Utah, Nevada, Idaho.

Additional Info

• What segment is this org in?
  • Payer
• Are there any Fees at risk (FAR) org?
  • Yes (but no support SLAs)
• When did we launch with this org?
  • 3/6/23 to their Medicare Advantage and ACA Marketplace
• How is the service being paid for?
  • Vida is available at no cost to eligible members.
• How do members enroll?
  • Vida App & VSC outreach campaign
• Is there a referral process?
  • Case Managers from Select Health are required to fill out a Google Form to refer a member to Vida.
  • An internal process will take place to gather the information and verify eligibility.
    • The matching process will factor if (1) they’re on our latest eligibility file (2) they have never been contacted for enrollment and (3) on our DNC list
  • If Select Health Case Managers are trying to submit referral information through support, direct them to submit it through the established process using the Google Form.
    • If the Case Manager has the member on the line, proceed with phone enrollment.
• Where should non-eligible members be directed?
  • (801) 442-5305
• Who is eligible?
  • All Customer-specified members of Select Health (18 years old or older), in each case only to the extent residing in the United States.
• Is the org on the eligibility file?
  • YES
• How often will terminations take place?
  • Bi-weekly
    • Due to compliance reasons, members who are termed must be offboarded immediately. Therefore, we are implementing a faster-term process for this organization. 
• Do we offer Phone and/or Email support?
  • Phone and Email
• Is VSC outreach involved?
  • YES