Sana Benefits General Information

Sana Benefits

Austin-based Sana Benefits provides self-funded health insurance to small businesses.

Landing Page

https://www.vida.com/sana/

Programs and Devices Breakdown

• For details on programs offered, please refer to this Vidapedia Card
• For full details on devices offered, please review Device Eligibility Google Doc

Population

• 4,000+ eligible members.

Onboarding and Enrollment Details

Email:

https://support.vida.com/hc/en-us/articles/360045259814-Sana-Onboarding-and-Enrollment-Processes-

Phone:

https://drive.google.com/drive/folders/1L9Tk5UbuB2Ew5AZv2SOdzSYZLWaaPGk5

FAQ

• What segment is this org in?
  • Payor
• When did we launch with this org?
  • 4/1/2020
• Are Spouses/Dependents Eligible?
  • Yes.
• Is the org on the eligibility file?
  • Yes.
• Do we offer Phone and/or Email support?
  • We offer only email support.
• Is VSC outreach involved?
  • Yes.
• When does Vida receive an updated eligibility file?
  • Weekly, every Friday.
• What is the SLA?

  • Vida will report, respond and adequately resolve 90% of member- specific issues identified by Customer within five business days upon receipt of the issue. *This excludes tech escalations/bug tickets
    Measurement: Quarterly & Annually