Humana Healthy Horizons in Kentucky Medicaid General Information

Preamble

Humana Healthy Horizons in Kentucky Medicaid is comprised of two populations, both set up as separate Pay Orgs:

Humana Healthy Horizons in Kentucky - Managing Diabetes

Humana Healthy Horizons in Kentucky - Preventing Diabetes

Humana

Humana Inc. is an American health insurance company based in Louisville, Kentucky. As of 2020 Humana had over 20 million members in the U.S., reported a 2019 revenue of US$ 56.9 billion, and had 46,000 employees. Vida is offered to a group of Humana Medicaid health plan members with T2 Diabetes and Pre-diabetes.

Onboarding and Enrollment Details

Email:

https://support.vida.com/hc/en-us/articles/1500000285081-Humana-Healthy-Horizons-in-Kentucky-Onboarding-and-Enrollment

Humana Healthy Horizons in Kentucky - Managing Diabetes

Landing Page

• https://www.vida.com/humanakentucky/
• http://vida.com/HumanaKentuckydpp 

Programs and Devices Offered

Please review the Vidapedia cards for:

• For full details on programs offered, please review
  • Humana Healthy Horizons in Kentucky - Managing Diabetes
  • Humana Healthy Horizons in Kentucky - Preventing Diabetes
• For full details on devices offered, please review Device Eligibility Google Doc

Conditions

• Diabetes (Type 2)

Population

• 7900 eligible members.

Humana Healthy Horizons in Kentucky - Preventing Diabetes 

Landing Page

https://www.vida.com/HumanaKentuckyDPP

Programs Offered

• DPP program provided to Humana medicaid members with pre-diabetes. Member must be 18+ to enroll.

Conditions

• Pre-diabetes

Devices Offered

• None

Population

• ~1800 eligible members

FAQ

• What segment is this org in?
  • Payer
• When did we launch with this org?
  • 1/1/22 for Humana Healthy Horizons in Kentucky - Managing Diabetes
  • Mid-January 2022 for Humana Healthy Horizons in Kentucky - Preventing Diabetes
• Are Spouses/Dependents Eligible?
  • No.
• Is the org on the eligibility file?
  • Yes. There will be separate eligibility files for each pay org
• Do we offer Phone and/or Email support?
  • We offer both phone and email support.
• Is VSC outreach involved?
  • Yes, there will be VSC Campaigns. Support can expect inbound enrollment calls from these members as well.
• What is the SLA?

  • Company shall respond and adequately resolve 90% of Authorized User-specific issues for Humana Members when identified by Humana within five business days upon receipt of the issue. *This excludes tech escalations/bug tickets