Boeing General Information

Boeing

The Boeing Company is an American multinational corporation that designs, manufactures, and sells airplanes, rotorcraft, rockets, satellites, telecommunications equipment, and missiles worldwide. The company also provides leasing and product support services.

Landing Page

https://www.vida.com/boeing/

Programs and Device Offered

• For full details on programs offered, please review this Vidapedia Card
• For full details on devices offered, please review Device Eligibility Google Doc

Effective 10/1/2024, new members are no longer eligible for Medical Weight Loss. Current members will not be impacted.

Population

• 300,000+ eligible members.

Onboarding and Enrollment Details

Email:

https://support.vida.com/hc/en-us/articles/360022409254-Boeing-Onboarding-and-Enrollment-Processes

FAQ

• What segment is this org in?
  • Employer
• When did we launch with this org?
  • 7/19/19
• Are Spouses/Dependents Eligible?
  • Spouses: yes and enrolled in a Boeing medical plan.
  • Dependents: Yes (18+)
• Is the org on the eligibility file?
  • Yes.
  • NOTE: Boeing files always show DOB with the day as 1, so, for example, if the members birthday is January 16th, 1962, the B2B file will show as 1/1/1962
• Do we offer Phone and/or Email support?
  • We offer both phone and email support.
• Do we offer Vida for retired Boeing employees?
  • No.
  • Boeing shared that there are 420 early retirees that unfortunately received the Teladoc/Livongo letter about their program ending. They are trying to communicate internally so that these members do not reach out to Vida support. At this time, if you get additional calls, please let them know that they aren’t eligible (after checking B2B) for Vida and that BCBS will be reaching out to them informing them of their options.
• Do we offer Vida for COBRA members?
  
  • If they elected Vida when signing up for COBRA.

  • Process: If a member should be eligible through COBRA but is not on the eligibility file, Tier 2 support shout escalate the case to Account Manager (AM, Lauren Rosenberg) for verification with Boeing.

  • All future Boeing COBRA eligibility concerns should be directed to Lauren for resolution.

• Is VSC outreach involved?
  • No.
• What is the SLA?
  1. 1. Telephone Response Time
        
        ≥ 90% answered within 30 seconds.
        
        Percentage of calls answered within 30 seconds of entering queue. Calculated as number of calls answered within 30 seconds divided by calls placed in queue.
        
        1% fees at risk
        
        Provided and evaluated on a quarterly basis

1. 1. 2. Call Abandonment Rate
         
         ≤ 2% of calls that reach the vendor and are placed in the member services queue, but are not answered because the caller hangs up before a representative becomes available
         
         Any calls abandoned within 10 seconds of being placed in the queue need not be counted.
         
         Calculated as the number of calls in member services queue that are abandoned divided by number of calls placed in queue.
         
         1% fees at risk
         
         Provided and evaluated on a quarterly basis

1. 1. 3. Timely Inquiry Resolution (Close Out)
         
         ≥ 90% Inquiries will be resolved within 2 business days and remaining resolved within 10 business days
         
         1% fees at risk
         
         Provided and evaluated on a quarterly basis