City of Knoxville (CapRx) - General Information

Municipality, government administration for the City of Knoxville.

Zendesk Org Tag: City of Knoxville (CapRx)

Landing Page: vida.com/KnoxvilleTN 

Programs & Devices Offered

• For full details on programs offered, please review this VP Card
• For full details on devices offered, please review Device Eligibility Google Doc

Prescribing Information

VP Card

Use Case 2 - Vida is one of many prescribers for AOMs

• Drug List: AOMs
  • Formulary: Freedom Formulary
• Grandfathering: Vida Standard - Req'd Medical Record Verification
• Gold-carded: Yes

Population Details

• 2387 members
  • Employees:  1388
  • Spouses:  637
  • Dependents: 362

Reside in Tennessee.

Additional Info

• What segment is this org in?
  • Employer
    • Through partnership through CapRx
• Are there any Fees at risk (FAR) org?
  • Yes (No Support related PGs)
• When did we launch with this org?
  • 1/1/25
• How is the service being paid for?
  • Vida is available at no additional cost to employees and dependents (18+) 
• How do members enroll?
  • Vida App, VSC Outreach
• Where should non-eligible members be directed?
  • Send participants to Employee Benefits at 865.215.2111. Our office is open from 8-4:30pm ET, Monday-Friday. Participants also have the option to email us at CityBenefits@knoxvilletn.gov.
• Who is eligible?
  • Vida is available at no additional cost to employees and dependents (18+) who are enrolled in a City of Knoxville medical plan.
• Is the org on the eligibility file?
  • YES
• How often will terminations take place?
  • Monthly [Typically this is the answer]
• Do we offer Phone and/or Email support?
  • Phone + Email
    • If you run into questions you cannot answer, you can send members to Employee Benefits at 865.215.2111. Office hours are 8-4:30pm ET, Monday-Friday. Members also have the option to email CityBenefits@knoxvilletn.gov.
• Is VSC outreach involved?
  • YES