Prominence - General Information

Prominence Health Plan is a subsidiary of Universal Health Services, Inc. (UHS), one of the nation’s largest and most respected providers of hospital and healthcare services. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; ranked #270 on the Fortune 500; and listed #307 in Forbes ranking of the U.S.’ Largest Public Companies.

Zendesk Org Tag: Prominence

Landing Page: vida.com/prominencehealth

Programs & Devices Offered

Prominence will have Whole Health only; no resilience as a program. For full details on programs and devices offered, please review [INSERT LINK TO VIDAPEDIA CARD]

Population Details

• 7500 members with diabetes
  • only members are eligible. No spouses/dependents

Members residing in NV, FL, and 4 locations in TX

Additional Info

• What segment is this org in?
  • Payer - Health Plan - Medicare Advantage/Commercial
• Are there any Fees at risk (FAR) org?
  • Yes
• When did we launch with this org?
  • 1/1/2024
• How is the service being paid for?
  • Vida is available at no cost to primary members.
• How do members enroll?
  • Vida App, VSC outreach campaign
• Where should non-eligible members be directed?
  
  • Back to Prominence:
    Medicare Advantage Member Services
    855-969-5882
    October 1 to March 31
    8 a.m. to 8 p.m., 7 days a week
    April 1 to September 30
    8 a.m. to 8 p.m., Monday through Friday
    TTY Services 711
    
• Who is eligible?
  • Members on medicare advantage and have diabetes
• Is the org on the eligibility file?
  • Yes
• How often will terminations take place?
  • Monthly [Typically this is the answer]
• Do we offer Phone and/or Email support?
  • Phone + email
• Is VSC outreach involved?
  • YES