KeHE (CVS) - General Information

ATTENTION - CVS Group Orgs must be looked up with the "CVS MEMBER LOOKUP" tool and not in the general "Eligible users” section on B2B - see FAQ section below for more details.

At KeHE Distributors, we’re all about goodness. Our mission to Serve and feed America is fueled by an obsession with natural & organic, specialty, and fresh products. These delight consumers and deliver stellar growth for our customers and suppliers. At KeHE, we’re not content with just plain good; we aspire to next-level goodness, in all aspects of our operations, because where KeHE goes, goodness follows. 

Where we go, we spread the word on healthy eating, sustainable living, and responsible business with integrity follows. We back that up with our large distribution network and advanced performance metrics that assure goodness follows to each supplier and retail partner.

We’re passionate about innovation. By combining consumer insights, market data, and a curated item assortment with product knowledge and merchandising expertise, we deliver actionable data-backed solutions to keep our partners relevant, fresh and ahead of the pack.

Zendesk Org Tag: KeHE (Pronounced Kay-Hee)

Landing Page: vida.com/KeHE

Programs & Devices Offered

• For full details on programs offered, please review this VP Card
• For full details on devices offered, please review Device Eligibility Google Doc
  
  • Livongo/Wondr transition population will have Device survey available after enrollment and consult scheduled, does not require RD consult completion to get Glucometer for WH program
  • Livongo/Wondr program ends 4/31/25, member should transition to Vida

Prescribing Information

• No MWL program, however will have prescribing available for Whole Health, Diabetes focus

Population Details

• 8,200 members
  • Employees: 4400
  • Spouses+Dependents  3800

• predominantly male, and also have Spanish speaking employees
• Transition population: Replacing both Wondr and Livongo

Additional Info

• What segment is this org in?
  • Employer
• Are there any Fees at risk (FAR) org?
  • Yes (No support related PGs)
• When did we launch with this org?
  • 5/1/2025
• How is the service being paid for?
  • Vida is available at no cost to employees 
• How do members enroll?
  • Vida App, VSC outreach campaign
• Where should non-eligible members be directed?
  • Talk to local HR Business Partner
• Who is eligible?

• Employees, spouses, dependents 18+ that are enrolled in a KeHe medical plan such as BCBSIL, Coupe Medical Plan, or Cobra - if electing medical. 
• Is the org on the eligibility file?
  • YES
    • IMPORTANT:Pay orgs under our CVS partnership - Lincoln Financial, Schnuck’s Markets, RYAM, Morton Salt, OnVida Health, Charter Communications, Ecolab, Mondelez, KeHE Distributors, Blue Compass RV, Henkel - go through a specific eligibility check that verifies against an external file in real time during enrollment. Right now, the “Eligible users” for these orgs in our B2B system reflect only marketing details and cannot be assumed to be accurate for eligibility checks.
      In order to check members eligibility through these orgs,
      
      • click the “CVS MEMBER LOOKUP” icon on the top right corner of the B2B system. 
      • Select the specific org from the drop-down and fill details (best case is to try their Caremark ID - most members should have their Caremark ID available). If using Caremark ID, no other details are needed. If using Name, make sure to include first and last name with proper spelling, birthday, and Zip Code.

• How often will terminations take place?
  • Monthly 
• Do we offer Phone and/or Email support?
  • Phone + email
• Is VSC outreach involved?
  • YES
• Eligibility - CVS API
• CVS Benefit Change FAQ