ATTENTION - CVS Group Orgs must be looked up with the "CVS MEMBER LOOKUP" tool and not in the general "Eligible users” section on B2B - see FAQ section below for more details.
RYAM ("RYE-am"), stands for Rayonier Advanced Materials. They are a renewable production of cellulose solution for industrial material production
Zendesk Org Tag: RYAM
Landing Page: https://www.vida.com/RYAM
🚨 Important Program Update🚨
| Detail | Information |
|---|---|
| Termination Date | December 31, 2025 |
| Member Notification | Members will receive termination messages in-app on December 1st and December 30th. |
| Reason for Termination | RYAM is ending coverage of Vida and all Anti-Obesity Medications (AOMs) on their formulary due to financial concerns at the company. |
| Member Questions/Concerns | If a member has questions or concerns regarding their benefits, do not troubleshoot. Direct them immediately to RYAM Employee Services: |
| RYAM Contact Info | Phone: 866-532-0669 or Email: employeeservices@Rayonieram.com |
Programs & Devices Offered
- For full details on programs offered, please review this VP Card
- For full details on devices offered, please review Device Eligibility Google Doc
Prescribing Information
Use Case 3: Vida the only prescriber for AOMs
PA Requirement for Diabetes Meds
-
Drug list: HTN, HLD, AOMs, Diabetes Rx, CHF/COPD
- Formulary: RYAM Formulary
- Contrave: Generic Option
- Grandfathering: Yes, Vida Standard - Req'd Medical Record Verification
- Gold-carded: Yes
Population Details
- 2206 members
- Employees: 1174
- Spouses+Dependents 18+: 1032
Based in FL
Additional Info
-
What segment is this org in?
- Employer
-
Are there any Fees at risk (FAR) org?
- Yes (No support related PGs)
-
When did we launch with this org?
- 1/1/2025
-
How is the service being paid for?
- Vida is available at no cost to employees, spouses and dependents 18+
-
How do members enroll?
- Vida App
-
Where should non-eligible members be directed?
- refer to Quantum at 888-553-6455
- Who is eligible?
-
Is the org on the eligibility file?
- YES
-
IMPORTANT:Pay orgs under our CVS partnership - Lincoln Financial, Schnuck’s Markets, RYAM, Morton Salt, OnVida Health, Charter Communications, Ecolab, Mondelez, KeHE Distributors, Blue Compass RV, Henkel - go through a specific eligibility check that verifies against an external file in real time during enrollment. Right now, the “Eligible users” for these orgs in our B2B system reflect only marketing details and cannot be assumed to be accurate for eligibility checks.
In order to check members eligibility through these orgs,- click the “CVS MEMBER LOOKUP” icon on the top right corner of the B2B system.
- Select the specific org from the drop-down and fill details (best case is to try their Caremark ID - most members should have their Caremark ID available). If using Caremark ID, no other details are needed. If using Name, make sure to include first and last name with proper spelling, birthday, and Zip Code.
- click the “CVS MEMBER LOOKUP” icon on the top right corner of the B2B system.
-
How often will terminations take place?
- Monthly
-
Do we offer Phone and/or Email support?
- Phone + email
-
Is VSC outreach involved?
- NO
- CVS Benefits Change FAQs
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