Henkel (CVS) - General Information

ATTENTION - CVS Group Orgs must be looked up with the "CVS MEMBER LOOKUP" tool and not in the general "Eligible users” section on B2B - see FAQ section below for more details.

Henkel is a chemical manufacturing business.

Zendesk Org Tag: Henkel

Landing Page: https://www.vida.com/hen/

Programs & Devices Offered

 Preventive programs (Tier 1) and Clinical Obesity Management programs (Tier 3)

 Prescribing Use Case 3

• For full details on programs offered, please review this VP Card
• For full details on devices offered, please review Device Eligibility Google Doc

Important Update: Henkel Pharmacy Program Expansion (Effective 1/1/2026) 

Effective January 1, 2026, Henkel is significantly expanding its  benefits to offer comprehensive support across multiple health needs with Vida. Previously, the plan only offered the Tier 2 (Chronic) program, which included the Whole Health (WH) program only for members with a diabetes diagnosis.

The new standard benefit expands our offering to include Preventive programs (Tier 1) and Clinical Obesity Management programs (Tier 3). They do have an extended prior authorization date of 04/01/2026.

Population Details

• Total Members: 10,198
  • Employees: 5,924
  • Spouses & Dependents 18+: 4,274

Members primarily in the East Coast.

Additional Info

• What segment is this org in?
  • Employer
• Are there any Fees at risk (FAR) org?
  • Yes (No support related PGs)
• When did we launch with this org?
  • 4/1/2025
• How is the service being paid for?
  • Vida is available at no cost to employees, spouses + dependents 18+ 
• How do members enroll?
  • Vida App 
• Where should non-eligible members be directed?
  • Benefits Service Center - 800-353-3425
• Who is eligible?
  • Employees, spouses and dependents 18+ that are part of the Henkel Aetna medical Plan
  • Retirees & Cobra

• Is the org on the eligibility file?
  • YES
    • IMPORTANT:Pay orgs under our CVS partnership - Lincoln Financial, Schnuck’s Markets, RYAM, Morton Salt, OnVida Health, Charter Communications, Ecolab, Mondelez, KeHE Distributors, Blue Compass RV, Henkel - go through a specific eligibility check that verifies against an external file in real time during enrollment. Right now, the “Eligible users” for these orgs in our B2B system reflect only marketing details and cannot be assumed to be accurate for eligibility checks.
      In order to check members eligibility through these orgs,
      
      • click the “CVS MEMBER LOOKUP” icon on the top right corner of the B2B system. 
      • Select the specific org from the drop-down and fill details (best case is to try their Caremark ID - most members should have their Caremark ID available). If using Caremark ID, no other details are needed. If using Name, make sure to include first and last name with proper spelling, birthday, and Zip Code.
• How often will terminations take place?
  • Monthly 
• Prescribing UPDATE (Henkel does not currently prescribe Topiramate but will expand in the future):
  
  • Any future prescriptions for Topiramate after June 1st, 2025 will need to be for a 90 day supply and will need to be through the CVS Caremark prescription mail service to be covered. Questions about the mail service can be directed to CVS
• Do we offer Phone and/or Email support?
  • Phone + email
• Is VSC outreach involved?
  • No
• CVS Benefit Change FAQ