How to Order Devices in the App

Your Vida program provides health devices to make tracking your progress and sharing metrics with your coach effortless. If your health plan offers Vida at no cost, you may be eligible to receive one or more of these devices for free. Follow these simple steps in the app to check your eligibility and place your order today.

Step 1: Meet with your coach

Before you can place a device order, you’re required to complete your first consult with your coach. Your coach will discuss your program with you, which may include details about the devices specific to your program and health conditions.

If you haven’t done so already, take the first step by scheduling your first consult.

Step 2: Complete the Survey: Your Health Devices

For some members, a brief survey may be made available to you shortly after you enroll with Vida and meet with your coach. If you see this survey in your "To-Do" list, please complete this survey to proceed to the next step. If you do not see this survey in your "To-Do" list 24-72 hours after meeting with your coach, proceed to the next step.

Make sure to only indicate you have a device if you will be able to use it for the duration of your Vida program (the next 12 months). 

Step 3: Complete the device order form

Sample screenshots below are for the glucose meter. 

If you are eligible for a device, you will be sent an order form for the device that you qualify for based on your program and qualifying health conditions. 

The form will be added to your “To-do” list on the home screen. Tap the form to get started.

Choose whether you would like to receive a device from Vida or prefer to use your own.

Enter your full shipping address.

Double-check that your address is entered correctly before proceeding to the final screen.

Tap “Complete Tool” to submit your order.

Once your eligibility is confirmed, you will receive an email confirmation within approximately 3–5 business days. After your device order is processed, it will be delivered within 10 business days. You will receive a tracking email directly from the manufacturer.

If you have any questions about your order, please contact us at support@vida.com.