Axel Mora
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Recent activity by Axel Mora Sort by recent activity-
Clear failed images and message from App
Issue (symptom, problem, or question) "How do I clear this image that failed to send in Vida app on Android? It has been showing like this for weeks or months. Thanks!" Environment User app...
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Does Vida Connect with Samsung Health?
The Vida app unfortunately does not connect to Samsung Health. We also do not support the connection to Samsung Gear or any Samsung devices at this time.
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How to Verify Your Information
To verify your email on the Vida app, follow these steps:1. Open the Vida app and tap the gear icon in the top right hand corner.2. Tap tab labeled "Verify your email." This will direct you to an A...
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How can I unsubscribe from session reminder emails?
How to Unsubscribe from Session RemindersTo stop receiving session reminder emails, click the "Unsubscribe" link at the bottom of any reminder email.What to expect: You will no longer receive email...
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Employment Verification
Overview: If you receive a request from a third party seeking employment or salary verification for a team member, please do not provide this information directly. All Verification of Employment ...
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Reaching out to inactive members
Background: Sometimes, life gets busy and members drop off the radar. Coaches will often reach out to Support asking us to contact a member who hasn't been returning their messages or scheduling se...
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How do I give permissions using the Firefox browser?
Please visit vida.com/clients on your Firefox browser. Once you've logged into your account, look for the lock icon located on the left-hand side of the URL on your browser. After clicking...
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Is there a way to silence notifications from groups while keeping those from the coach, or vice versa?
On Android phones, you can change your notification preferences. However, iOS devices do not allow this same customizability. To change the specific notifications on your Android device, open the ...
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Therapy (General Mental Health) - General Information
Program Manual VP Card Description: Vida's Therapy Program is largely based on Cognitive Behavior Therapy (CBT) techniques and principles. CBT has been widely studied as an effective treatment inte...
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Consumer General Information
Devices Offered None Consumers transitioning from a Paying Organization Only members previously offboarded from a paying org will be eligible as a consumer. This may not be offered for every org,...