Axel Mora
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IBEW Local 456- General Information
IBEW- EP- Launch Date 10/01/2025 Paying org description:IBEW Local 465 is the union representing public and utility employees in San Diego and Imperial County, California, including those at San Di...
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Prescribing Escalations: Prior Auth, Pharmacy Changes, Prescribing Adjustments
This article details the streamlined process for escalating complex prescribing issues that require direct action from the Prescribing Support Group (PSG Tier 1). All escalations follow a mandatory...
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Aramark-General Information- Launch Date 12/22/2025
Aramark- EP- Launch Date 12/22/2025Paying org description:Aramark provides food services and facilities management to hospitals, universities, school districts, stadiums, and other businesses arou...
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Internal Agent Guide: Member Onboarding Forms (Consent, Contact, & Status Check)
This internal guide provides agents with mandatory steps for verifying a member's enrollment forms (Informed Consent, Emergency Contact). Agents must emphasize the in-app To-Do List and look for th...
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Device Guide: How to Order & Verify Eligibility
Vida Program Devices are essential tools for our members. This guide details device eligibility, the ordering process for all clients, and product specifications for scales, blood pressure monitors...
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B2B Manual Unlink/Relink Instructions
B2B Manual Unlink and Relink may be needed if members are getting error messages that organizations cannot be linked at sign up, we are not seeing the “free” status on admin after sign-up, or in ra...
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Blue Cross Blue Shield of Illinois (Graham Packaging) - Employer Plan - Launch 11/1/2025
Who is the client? Graham Packaging is a global leader in the design, manufacture, and sale of custom and sustainable plastic containers for food, beverage, household, and automotive products. Ann...
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Understanding Your Eligibility for Vida Health Devices
As part of your Vida program, you may be eligible to receive a connected health device (such as a Blood Pressure Monitor, Scale, or Blood Glucose Meter) to help you and your provider track your pro...
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American Cancer Society- General Information
American Cancer Society EP- Launch 12/15/2025 Vidapedia - For full program info Who is the client? The American Cancer Society (ACS) is a nationwide, non-profit organization dedicated to elimi...
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BCBSTX - Blue Cross Blue Shield Texas (Prime Partnership)- General Information
Paying Org Tier Use Case Vistra Corp (Prime BCBSTX) 01/01 Launch Tier 3 - (Medical Weight Loss Program) Use Case 3 Uber Freight (Prime BCBSTX) 01/15 Launch Tier 1( Preventative) &Tier...