Axel Mora
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Why did I receive an email about something that is irrelevant to my situation?
If you are receiving emails about upcoming webinars, workout classes, or upcoming talks these are from our marketing team informing you of new events we are hosting. However, you can always unsubsc...
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Connecting MyFitnessPal with Vida
If you need assistance setting up your MyFitnessPal Account, please go Here Can I sync MyFitnessPal with Vida? Unfortunately, we do not directly sync to MyFitnessPal at this time, so you will...
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How to Verify Your Information
To verify your email on the Vida app, follow these steps: 1. Open the Vida app and tap the gear icon in the top right hand corner. 2. Tap tab labeled "Verify your email." This will direct you to an...
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How do I logout of the web app?
To log out of the Vida web app (Vida.com/clients) click the arrow icon located at the bottom left corner of the screen.
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How do I switch my therapist?
At this time you cannot switch your therapist in the Vida app. Please contact support@vida.com if you would like to switch your therapist.
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Where is the settings tab?
Your Settings tab is now located on the Home tab in the top right-hand corner of the app.
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Am I able to log photos twice for meals?
At this time, you cannot log more than one photo on a meal period. However, you can log multiple meal entries.
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Is Vida offered to countries outside of the US?
Unfortunately, our services are currently not available to users outside of the United States at this time. If you have any questions, please contact support@vida.com
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Connecting Qardio with Vida
*If you need assistance setting up your Qardio device, please go Here * Before connecting with Vida, please make sure you create a Qardio account and read the directions for your device. Start by o...
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The Settings Screen Explained
Welcome to the Vida Settings Screen! There may be times you might need to edit your account information, connect a new device, or request a new coach. You can always change your information using...