Axel Mora
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Huntington Ingalls Industries (HII) General Information
Huntington Ingalls Industries Huntington Ingalls Industries is the largest military shipbuilding company in the United States as well as a provider of professional services to partners in governmen...
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Steps to Capture Member Feedback
This article outlines the complete, three-step workflow for capturing, tagging, and officially escalating Member Feedback to the Product/Engineering teams for continuous improvement. What is Membe...
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Connecting Apple Watch
Issue (symptom, problem, or question) I'm having trouble sharing & connecting with Vida. My coach is not receiving my results. Can you please send me a link on how to connect my Apple Watch. ...
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MyFitnessPal
Issue (symptom, problem, or question) How do I connect My Fitness Pal I am having problems connecting MyFitnessPal MFP Environment App. Validic Resolution Send to client: "Hi, <client> ...
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Do you provide a military or law enforcement discount to use Vida?
At this time, Vida does not provide any special discounts or promotions to law enforcement or military. You may receive Vida as a benefit from your employer, however. Please reach out to your HR de...
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Humana Healthy Horizons in Kentucky Medicaid General Information
Preamble Humana Healthy Horizons in Kentucky Medicaid is comprised of two populations, both set up as separate Pay Orgs: Humana Healthy Horizons in Kentucky - Managing Diabetes Humana Healthy Horiz...
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Transitioning to Self-Pay & Managing Consumer Accounts
General Rule for Transitioning Members As a rule, any member coming from a Paying Organization who decides to continue as a Consumer/self-paying user can continue with the programs that were offer...
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Member Services Escalations Quick Guide
Introduction: The goal of the member services team is to serve members in the most efficient way possible. To do this, we must attempt to have one-touch resolutions to all inbound and outbound tic...
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Member reply to Vida appointment today email
Issue (symptom, problem, or question) re: Re: Your Vida Appointment today with Coach <someone> When members receive reminder emails about their appointments with their coach sometimes they will...
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Responses for Service Outage/ Incident the affect the client app itself
Issue (symptom, problem, or question) Environment Coach Dashboard, User App Resolution You are receiving this email because your account may have been affected by an outage that our system s...