Safety, Compliance, & Escalations
Focus: Critical protocols for handling sensitive situations and difficult calls.
- Member Services Escalations Quick Guide
- QUICK GUIDE FOR CRISIS PROTOCOL
- The Boostlingo Guide: Connecting with Members in Any Language
- De-Escalation/Abusive Customer Protocol
- HIPAA Privacy Escalation Workflow
- High-Risk Compliance, Privacy & Safety Protocols
- Agent Guide: Handling Suspicious Contact & Phishing Reports