Axel Mora
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Dark Mode feature (iOS)
For our iOS users, there is now a new Dark Mode feature where users can choose to apply a dark appearance when using the app. This feature can be enabled/disabled right below the 2-Factor Verificat...
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How to Disable Session Recordings
For quality assurance and training purposes, Vida Health records interactions between you and your provider, including telephone and video conference calls. This is applicable to all programs excep...
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QUICK GUIDE FOR CRISIS PROTOCOL
Summary If you're on a call with a member and they're in a crisis situation, please refer to this guide to help you navigate through the situation and ensure their safety: Quick Guide for Crisis ...
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How to log your A1C in the app
Follow these instructions to log and track your A1C in the Vida App. Adding an A1C Tracker On the Home screen, scroll down to the "Trackers" section, then tap on "Edit Goals" in the top right-...
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How to Order Devices in the App
Your Vida program provides health devices to make tracking your progress and sharing metrics with your coach effortless. If your health plan offers Vida at no cost, you may be eligible to receive o...
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How to Join Your Upcoming Video Session
A step-by-step guide on how to join your video call, navigate the waiting room, and manage session controls. This article also covers the mandatory Photo ID requirement for appointments with Vida M...
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Basic Okta User Sign in Troubleshooting
Table of Contents Scenario 1: End User Lockout Scenario 2: Okta 2FA reset Scenario 3: Password reset Scenario 1: End User Lockout Unlock a user account that has been locked due to exceeding ...
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Printing Documents From the Vida App
Sections: How to Find Documents in the Vida App How to Send and Print Documents From the Vida App Summary: Once your care team has added a document to your Vida app, you are able to print it or...
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How to access and print your lab order
How to Access and Prepare for Your Lab Test We understand that needing lab work can sometimes be confusing. This guide shows you exactly where to find your order in the app and what to do if the l...
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How to Log Your Blood Pressure in the App
Follow these instructions to log and track your Blood Pressure in the Vida App.Note: If Vida provided you with a Blood Pressure Cuff, your readings will automatically log into the app. Adding a Blo...