Axel Mora
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Talking Points: The Universal Value of Vida
Use this guide to explain the value of Vida to any member. These points focus on our core methodology and proven outcomes, ensuring you never promise a specific benefit (like therapy or drugs) tha...
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Device Replacement Policy, CGM Criteria, and Tier 2 Workflows
Device replacement is a Tier 2 process authorized only after all troubleshooting is complete and only for device malfunction or delivery issues. This guide details the Tier 2 agent process, includ...
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Connecting Apple Health with Vida
*If you need assistance setting-up your Apple Health app, please go Here * Vida connects to your Apple Health making it easier for you to pull data you may have already entered from somewhere els...
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What should I expect with my Vida Coach?
Let's Start by Understanding What it's All About Health coaching is a way of mentoring and supporting people who are coming to terms with changes in their lives and helping them build their skills ...
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Privacy Policy
For full details on our privacy policy, please click this link to see our full Privacy Policy.
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How to Create Habits
Welcome to Habits You can find Habits on the Home screen. Simply scroll down and tap "See All" to view your full list of Habits. What are Habits? Habits are the routines in behavior. This include...
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I'm having issues with the physical Fitbit device - how do I replace it?
Our apologies, but we do not support the physical Fitbit device and only offer replacements if your Fitbit arrives broken or dead on arrival. If that is the case, then please send an email to suppo...
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How to Schedule a Session Using the Web App
Scheduling a session using the WebStart by going to Vida.com/clients and log into your account. Navigate to the Home page of the web app. Locate the Appointments section (you can find this li...
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How do I log into the app?
We can certainly help you get into your account! Please tap the Log in button in the top right-hand corner. You will be taken to the Sign-in screen. Next, enter your Email and Password and ta...
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How to Use the Barcode Scanner
You can log your meals with the new Barcode Reader using the food logger! What is a Barcode Scanner? The barcode scanner uses your device camera to read the barcodes on food packages. It decodes th...