Axel Mora
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How do I complete my "Informed Consent" and "Form: Member Contact Information"?
Informed Consent (Required for All Programs)To begin your program and successfully schedule your first consultation, you must complete two mandatory steps: accepting the Clinical Services Informed ...
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Asthma Management - General Information
Program Manual VP Card Description: The Asthma program is designed to support behavioral change in medication adherence and physical activity in individuals suffering from Asthma as well as assist ...
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General Mobile App troubleshooting
This article provides troubleshooting recommendations for general issues with the mobile app, which could include issues such as, content not loading properly, general issues with trackers or video...
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Aerovironment - General Information
-- AeroVironment is terming on 12/31/23. -- AeroVironment is a leading manufacturer of Unmanned Aerial Vehicles / Unmanned Aircraft Systems. Zendesk Org Tag: AeroVironment Landing Page: https://w...
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Cardiometabolic (CMB) Prescribing Program: Lab Orders
Introduction The Vida Cardiometabolic Medical Prescribing Service is available to some members currently enrolled in one of our cardiometabolic (CMB) programs (such as Whole Health) who would benef...
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Getting Started with your Dexcom G7 Continuous Glucose Monitor
Table of Contents Setting up your Dexcom G7 CGM Dexcom Clarity App Connecting your Dexcom G7 App to Vida Removing and Replacing Dexcom G7 Sensor Additional Resources To get started with your Dexc...
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Getting started with your Withings Blood Pressure (BP) Monitor
Your WIthings Blood Pressure (BP) monitor will arrive pre-connected with the Vida app using cellular connectivity. This means that there’s no additional setup to your own cellular or wifi network r...
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Adding/Removing Member Conditions
Adding Member Conditions When members report a condition to support, we can add it to their profile via Admin. Members can also add conditions via the web portal, but not the app. For the best expe...
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CapRx (Employees) - General Information- JUDI Health Effective 3/27
Capital Rx / CapRx is a Pharmacy Benefit ManagementZendesk Org Tag: Capital Rx (Employees)Landing Page: https://www.vida.com/capitalrx Effective 3/27 CapRX will undergo a name change to JUDI Health...
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Prescription Refill Requests
This is the comprehensive guide for agents on the Standard and Urgent Prescription Refill Process. Key workflows prioritize member self-service via the in-app "Medicine Refill Check-In" form and m...