Axel Mora
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Recent activity by Axel Mora Sort by recent activity-
How do I delete a habit?
Scroll to the Habits section and tap See All. Tap on the habit you want to delete. Tap on the edit in the top right corner.Tap delete this habit, you will be asked to confirm the action. Tap save t...
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Account Issues - Member has two accounts
Issue (symptom, problem, or a question)A member may reach out to address some form of account issue (e.g. email misspelled, can't log in). When pulling up their account in admin, you may encounter ...
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Chronic Obstructive Pulmonary Disease (COPD) - General Information
Program Manual VP Card Description: The COPD program is designed to support behavioral change in medication adherence and energy conservation for individuals suffering from COPD as well as assist t...
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How to Remove Program Units
From Admin, follow these steps for any member who has program units they'd like removed. We'll do this by marking each program unit instance "complete". Note that "program units" are the superset...
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AGCO - General Information
AGCO is an American agricultural machinery manufacturer founded in 1990 and with its headquarters in Duluth, Georgia. AGCO designs, produces, and sells tractors, combines, foragers, hay tools, self...
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Maximizing your Vida Health experience through the Dexcom G7 CGM
Now that you’ve set up your Dexcom G7 Continuous Glucose Monitor (CGM), it’s time for you and your care team to understand “the big picture” when it comes to your blood sugar. Your CGM will capture...
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Connecting your Withings Scale or Blood Pressure Monitor over Wifi/Bluetooth
If cellular connectivity is not reliable in your area, you can connect your device to your Wifi or Bluetooth via the Connect Assistant App. This is a free mobile application (available on iOS and A...
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City of Knoxville (CapRx) - General Information
Municipality, government administration for the City of Knoxville. Zendesk Org Tag: City of Knoxville (CapRx) Landing Page: vida.com/KnoxvilleTN Programs & Devices Offered For full details on pr...
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Labs, Medical Docs & Scheduling: Agent Escalation Guide
This guide provides step-by-step instructions for agents to efficiently manage member inquiries related to lab document processing, incomplete lab results, missing lab orders, and prescriber schedu...
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Talking Points: The Value of Vida & VMPs for Your Care
This guide covers how to explain "Why Vida?" to hesitant members. This guide equips agents with the "Bridge to Better Care" script to de-escalate concerns about Vida Medical Providers replacing Pri...