Issue (symptom, problem, or question)
Some Boeing users have duplicate accounts
Environment
admin, b2b
Resolution
1. verify the account in b2b file, and user the UUID associated with the b2b file.
2. You can change the email address in admin on the account tied to the b2b file, but keep the account consolidated to the verified account.
Hi, <Client>
We are reaching out to you today because we noticed that you currently have duplicate accounts set in your system. We see that you have created an account under the following email addresses:
<Email>
<email>
At this time, we only allow users to create one account at a Time. We would very much like to get you set up correctly. Please let us know which of these accounts you would like to keep and we will go ahead and automatically close the other duplicate account for you.
If you have any questions or concerns, please let us know!
Cause (Show your Work)
The cause can be found in this article: https://support.vida.com/hc/en-us/articles/115011054287-Client-has-duplicate-accounts
MetaData
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