Axel Mora
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Browsers you can accept video calls from
You can accept video calls from your coach using vida.com/clients We currently support this feature on: Google Chrome Firefox Safari Microsoft Edge
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Vida Health Privacy Links
If you're looking for direct links to Vida Health's Privacy Policies, please click below: Privacy Policy Notice of Privacy Policy Terms of Use Vida Clinical Services and Practice Policies Agreement
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Frequently asked questions about Vida’s Mental Health Medical Prescribing Service
What is the Vida Medical Prescribing Service? The Vida Medical Prescribing Service is an option provided to members who are currently enrolled in the therapy program and who would benefit from the ...
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FAQs - Dexcom G7 CGM
I’m having a technical problem with my Dexcom G7 CGM. Can you help? You can find resources and contact Dexcom CGM support by visiting this website or through the Dexcom G7 app. What do I do if my...
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Troubleshooting your Withings Scale
Withings Scale Troubleshooting & SupportIf your Withings scale is not turning on or providing an inaccurate reading, please use this guide first to quickly diagnose and resolve the issue.If the pr...
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Vida Emergency Contact Policy
Vida Health obtains emergency contact information for each member in the event a client presents with a medical or psychiatric emergency during a live coaching call. Vida Health may support connec...
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My Video Chat notifications stopped working
Please check to make sure you are on the most updated version of the app. Next, please verify if your notification settings are turned on. To find out: Go to your phone's settings. Tap Notificati...
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When I connect my Fitbit this error pops up?
This error happens when you do not select ALLOW ALL when syncing your Fitbit account. In order to make sure if your Fitbit syncs, you will need to select Allow All. Also, sometimes when you ar...
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Syncing Mindful Minutes from Apple Health
Vida connects to your Apple Health app and Apple Watch, making it easy for you to track your mindfulness minutes data in one place and share information with your coach or therapist. Connecting yo...
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How to Update Account Information on the Vida Web Portal
Yes! Now under the new Me Tab on the desktop application, you can make these edits. Start by clicking on the Me tab on the left-hand side of the browser. Here, you can make changes to your bas...