Axel Mora
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Recent activity by Axel Mora Sort by recent activity-
User getting error when making payment.
Issue (symptom, problem, or question) https://vida95.zendesk.com/agent/tickets/11089 "I am trying to restart my Vida account. When I entered my payment info it said there was a problem and to con...
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General Motors General Information
General MotorsZendesk Org Tag: General Motors (GM)The General Motors Company is an American multinational automotive manufacturing corporation headquartered in Detroit, Michigan, United States.Note...
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Notifications Not working (iOS)
Issue (symptom, problem, or question) I originally installed Vida on a different iPhone and everything worked fine. When I upgraded my phone, push notifications stopped working. I’ve tried turni...
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Can I edit my plan?
At this time, this feature is not yet available. Please reach out to your coach if you would like to make changes to your plan.
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Care Navigator (CN) General Information
Vida’s Care Navigators (CN) are licensed therapists but they do not provide therapy program services to Vida members. Instead, their role includes: Providing screening and triage for behavioral ...
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Health Guide Med Adherence Gaps Interventions
Overview The VSC is providing a service that addresses and closes “gaps” in a member’s medication adherence. Health Guides (HG) will execute outbound calls to members to understand their top barrie...
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What does Vida typically obtain from Apple Health?
Issue (symptom, problem, or question) From Apple health I thought my exercise minutes (obtained via Apple Watch) and mindfulness data would transfer through to my coach. What data does Vida typi...
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iOS - Troubleshooting Issues
Issue (symptom, problem, or question " I just did the most recent update to the app and it works worst than ever. It’s still really slow to respond to touch and sometimes it gets stuck, where I can...
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How to Request a Program or Provider Change
If you wish to change the specific Vida program you are currently enrolled in, the simplest way is to contact your existing care team. Requesting a New ProgramTo initiate a program change, please c...
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How do I delete my profile photo?
If you have added a profile photo to your account, and wish to replace it, simply tap the photo icon located in the settings tab. However, you cannot remove a photo once added to the account. Pleas...