Axel Mora
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What to do if your app is crashing
Quick Fixes (Try These First) Fix Action & Rationale 1. Update the App Ensure you have the latest version from the app store. New updates frequently contain stability fixes and bug patches. The...
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Logging in using SSO
PLEASE NOTE: SSO is not available for everyone at this time. If you create an account using a personal email address, you will not be able to sign in using SSO.New users logging into their account ...
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How to set your Nutrition Pathway
Welcome to Nutrition Pathways! Now, you can work with your coach on your individual meal pathways. If you have already had a meal plan intact which was previously established, please let your coach...
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How do I accept the terms and conditions?
If you have already created your account and have not accepted the Terms and Conditions yet, then please log onto vida.com/clients and accept the Terms and Conditions. If you are using the mobile ...
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How to Delete Metrics from Trackers (weight, sleep, food, etc)
To delete a metric: Go to the Home screen and scroll down to the Trackers section Tap the applicable tracker for the metric you want to remove (Ex: Weight) Tap History Select the date of the me...
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What Happens to my Data?
We use the information we collect to provide and improve our services, communicate with you, and meet legal obligations. 1. To Provide, Operate, and Improve Our Services To provide, operate, ad...
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Updating Trackers using the Desktop Application
Trackers can be updated on the web using Vida.com/client. Log into your account and look for the toolbar on the left-hand side of the display. Click the Flag Icon. This is is your Journey Scre...
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I received a phone call from an 832 number. What's this?
If you received a phone call from a Texas (area code 832) number during the scheduled time of your session, this is your Vida Coach calling you. Please answer this phone call. Only after you answe...
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The Journey Screen Explained
Welcome to the Vida Journey Screen! The Journey screen lets you visually see the progress you have made! Here, you can see how well you’re doing through different charts and graphs. Your Journey ...
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How do I replace my device?
If you're seeking a device replacement due to: Device damaged or malfunctioning upon delivery Delivery issues or device never received Please contact support@vida.com or call 855-442-5885 to spe...