Axel Mora
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Supporting Members with Hearing Impairment
This guide outlines the protocols for supporting members who are Deaf or Hard of Hearing (D/HH). It covers appropriate terminology, platform accessibility features (captions and scripts), and the s...
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How do I clear my cache on mobile?
While using our app, you sometimes may experience minor glitches with the Vida App (or any application in general) that can be fixed by simply clearing the cache on your mobile device. Below are th...
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How to Favorite Lessons in the App
You can now favorite lessons within the Vida app! To get started, log into the Vida app and tap on the Explore tab. Next, tap on the program you want to view. Once in the program, tap on the...
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Steps to process Support requests from HR Phone Line
Preamble HR sometimes receives voicemails from members into Vida's office phone line. When this happens, HR will forward the voicemail to Support so that Support can handle the member questions/c...
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How to use the Subtitle button
There is now a closed caption button available within videos in the Vida app! This will give us an opportunity to display text in either English or Spanish language that can also be turned on and o...
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Claims Billing Support Ticket Handling FAQ/Guide
This guide details how to respond to member inquiries regarding insurance claims, billing statements, and costs. Your primary function is to interpret the member's question and direct them to the a...
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Account Cancellation Member Retention Guide
Before Cancelling Vida member accounts, we should take steps to try to retain them as a member and offer solutions for any issues that led to the cancellation request.The Unsolved Account Cancellat...
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Vida Health Mobile App Overview
Step into the world of Vida Health! Our powerful mobile app is designed to be your personalized partner in wellness, making it easier than ever to reach your health goals. Whether you’re on the g...
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Accessibility for Android
Your phone, your friend Within your Android device there are many accessibility settings that can improve the app experience when using Vida. Accessibility menu Many phones have a menu called “Ac...
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Accessibility for iPhone
Guide for Accessibility Options on iPhone Accessibility menu Newer phones have a menu called “Accessibility.” On iPhone, you can find this menu in Settings > Accessibility. These settings let you...