Axel Mora
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Admin Overview
Admin (https://vida.com/admin/login/?next=/admin/) is the back-end platform used by Vida to update member accounts. Support uses admin to complete workflows and verify information. When performing ...
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Can I view videos in landscape mode on Android?
At this time, all of our in-app videos are in portrait mode (except webinars). If you have further questions, please reach out to support@vida.com
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Connecting Your Bluetooth Device to Vida
💡 Eligible for a device through Vida? If your program and organization offer one, learn how to order it here: 📌 How to Order Devices in the App 🚀 Got a device from Vida? It should come precon...
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When my coach calls my iphone, my iPad rings as well. What's going on?
In this case, you are most likely logged into 2 different devices at the same time. This is not suggested, because the call will send to both locations. This will create errors on your side. This i...
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How do I enable automatic app updates?
For Android devices, please refer to this support article from Google. For iOS devices, please refer to this support article from Apple.
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Terms of Use
For full details on our Terms of Use please click this link to see our full Terms of Use.
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I'm seeing the screen, connection is unstable?
This screen is intended if your connection is currently unstable. This means, at this time, your device's signal cannot support video calling, and the video has been disabled until the cellular...
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How to Delete Members Records
This article details the workflow for securely processing requests from members for the deletion of their accounts and associated personal data. This process ensures compliance with state and fede...
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Follow up for Coaches requesting Member Info - Phone Number
Issue (symptom, problem, or question)Coaches will sometimes write in to support, requesting a member's phone number. Environmentadmin ResolutionFirst, confirm if the provider doesn't see the phone ...
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Closing a Member Account due to member passing away
Issue (symptom, problem, or question) Member death Environment Admin Resolution If the request is coming from a Coach Operational Steps: Locate the user's account in admin. If the user is ...