Axel Mora
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Recent activity by Axel Mora Sort by recent activity-
My sleep data has 2 different entries?
Unfortunately, this issue is known is due to our third-party data syncing support system. If you have entered data from the previous night starting after midnight, the information might add to the ...
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iOS - How to capture a screen recording?
If you are on an iOS device, please Click Here to learn how to capture a screen recording.
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Will I be charged for my devices?
You will not be charged for the devices or for the shipment of them. If you have any questions please contact support@vida.com.
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How do I disable the Shake-To-Send feature?
To turn off the Shake to Send feature, visit the Help and Support section in settings, then toggle off the Shake phone to report a problem.
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Live Review FAQ
--Live Review No Longer Happens. Members can opt out of recordings on their side OR Support can opt them out via admin.-- Live Call Review Vida is moving towards a live review of consultations to ...
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Why can't I log more than 1 photo with the food logger?
The food logger can only accept one photo for a single meal. However, you can use Chat to send multiple photos directly to your coach. Click here for more information about using Chat to communicat...
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I'm trying to log my grouped meal of branded food and keep seeing an error?
This is due to no results being found when selecting to log as a grouped meal. In order to log a grouped meal, you will need something similar to Cobb Salad and Iced Tea. This example of a grouped ...
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What is the purple line on the main program goal?
This line represents the goal you have set. For example, if you set a goal of 5 for A1C, the purple line shows how close you are to achieving this goal.
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List of Key Terms
Common Vida Acronyms/Abbreviations Cheat Sheet AM - Account Manager AOB - Assignment of Benefits AOM - Anti-Obesity Medication APRN - Advanced Practice Registered Nurse (Type of VMP) B2B - Business...
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How to verify pay org members using B2B before assisting them with any Support request
ATTENTION: Vida is a HITRUST company, so we take the security and privacy of our members seriously. It's important that we follow the steps below on member verifications. Failure to do so will res...