Axel Mora
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How to Reschedule or Cancel a Session
Follow the steps below to reschedule or cancel your appointment in the app. If you need to cancel or reschedule your session, please do so more than 24 hours in advance. Rescheduling your Appointm...
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Inbound (IB)/Outbound (OB) Call Scripts and Processes
Preamble Outbound Calling Hours: 8AM - 8PM PTThis article outlines all the necessary information for Phone Support Agents (Modsquad and Vida Tier-1).Agents are responsible for responding to and res...
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Can I create my account on my computer?
Yes! To create an account on your personal computer, navigate to vida.com/clients/onboarding, or click here. You can then begin to use Vida at vida.com/clients, however, the ideal experience happen...
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Why can't I locate my subscription status?
This is not something available in the app at this time. Please reach out to Support@Vida.com in order to know the duration of your subscription, or if you have any questions.
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Vida Web Portal Overview
The Vida Web Portal is best used on the Google Chrome browser. To use the web portal, navigate to vida.com/login.Please note - The Vida Web Portal is designed to resemble the Vida app, however, it ...
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No Organization in the Drop Down menu
Issue (symptom, problem, or question) Trying to register, but no organizations appear on the dropdown which halts registration For the organization that should be covering the cost, in the field w...
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Can I change my profile image?
Start by going to the Home tab on your Vida App. You can tap the gear icon in the top right-hand corner to select a photo from your library or take a new one from your camera. From here, tap on ...
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iOS - Can I view in landscape mode?
At this time, all of our in-app videos are in portrait mode (except webinars). If you have further questions, please reach out to support@vida.com
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My coach was supposed to call but I didn't see the call?
Please make sure you are logged into your account. If you are logged out at all, you will not receive any of the notifications letting you know you have a call. You will, however, receive an email...
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Troubleshooting Common Eligibility & Signup Issues
Running into a roadblock while trying to join Vida? Don’t worry, most signup issues are caused by small data mismatches that are easy to fix.Below are the most common reasons members encounter elig...