Axel Mora
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How do I report an issue regarding the quality of my coach and/or program?
Vida's Quality Assurance team is here to ensure that the best standard of care is practiced, and our Vida members receive the best services! If you have feedback about the service you received or w...
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Connecting LoseIt! with Vida
Connecting LoseIt! to Vida In order to connect LoseIt! you will actually need to connect it through another app like Fitbit and then into Vida. You do not need to have a Fitbit device, all you need...
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How to Leave Feedback about your Coach
We'd love to hear your feedback on your coaching experience. This helps us create a more personalized user experience, and we want to hear what you have to say! Where can I leave feedback? Sta...
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How do I message my coach on the web app?
Start by typing your message into the chat tab located on the bottom right-hand corner of the screen. Then press the Send Icon Your message will then send to your coach. This will also be a...
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Is there a way to export my data from the app?
Follow these steps to request a copy of your data in the app. Step 1: Open the settings page and tap Data and Privacy. Step 2: Tap Request Data Step 3: Fill out the request data form and then t...
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Will conversations with my Vida coach be shared with my health plan?
Some health plans do annual quality assurance audits on the benefits they offer to members, including Vida Health. During the audit, transcripts of conversations between clients and coaches would b...
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Connecting your Omron Cuff with Vida
Follow these steps to connect your Omron Blood Pressure (BP) Cuff with the Vida app. Connecting Omron Connect to Vida Open the Vida app and visit your Settings screen. Tap Connect Devices & Apps. ...
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Connecting Polar Flow with Vida
*If you need assistance setting up your Polar Flow Device, please go Here * Start by opening the Vida App on your mobile device, and login into your account. Please then select the Settings Tab, lo...
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How to Create Habits from the Desktop Web App?
For more information about what Habits are, click Here! To create a habit on the web (vida.com/clients), click here to log into your account. Next, look for the toolbar on the left-hand side of the...
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Do my habits change if I change programs?
If you change programs, and you already had habits established, these old habits should not remove themselves. For example, if you were the Diabetes Prevention Program, and you switched to Weight ...