Axel Mora
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Articles
Recent activity by Axel Mora Sort by recent activity-
How can I write a review for my coach and experience with Vida?
Issue (symptom, problem, or question) "How can I write a review for my coach and experience with Vida?" Environment iOS, Android Resolution "Hi [client], When you logout and log back in to...
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Trackers missing, turned off
Issue (symptom, problem, or question) First email: "Around the beginning if the New Year the app stopped recording or display my exercise. I have tried to uninstall and reinstall. My coach f...
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Changing Basic Info on Admin
EnvironmentAdmin For Members1. Log into vida.com/admin and go to users.2. Search for the customer's name or email address. Don't forget to verify this the correct account with the member. 3. Once y...
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Connecting Fitbit with Vida
*If you need assistance setting up your Fitbit, please go Here * Once you have your Fitbit set up, follow these steps to connect your Fitbit to Vida. Start by opening the Vida App on your mobile de...
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How to Set & Modify Your Goals
Setting your goals in the Vida app is a core part of tracking your progress and letting your coach know how your wellness plan is going. However, the goal options available to you may be limited ba...
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Welcome to Vida
Let's Get Started!Welcome to Vida Health! You're taking control of your well-being, and we're excited to partner with you every step of the way. Vida combines expert human support with science-back...
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How to Log Your Food
Open your Vida Health app and go to the Home screen. The Food Logger is located under Trackers called Log Food. There are two ways to log your food: Tapping the + button on the tracker Tap ...
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User Feedback on Performance Issues
Issue (symptom, problem, or question) "Haha . Did u even READ my feedbCk? My 5 stars was for the coach. The app I would give negative stars !!!! " Environment iOS, User FeedBack Resol...
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Why can't I take a screenshot of the Vida App on my Android Device?
This is a default Android security feature, and we apologize for the inconvenience this might have caused you. If you are attempting to submit a bug report, just navigate to the screen you are atte...
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How do I report a bug or send feedback?
Just Shake to Send! Briefly shake your mobile device to submit feedback on your experience. Tap Send Feedback, then select the type you want to send: Report a bug Request a new feature Send a...