Axel Mora
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Getting started with your ChoiceMMed Pulse Oximeter
Your pulse oximeter will be “out of the box” ready for use. All you need to do is install the two AAA batteries into the battery compartment and register your device at https://www.choicemmedameric...
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BodyTrace Blood Pressure Monitor (BPM) – Troubleshooting & Help
📖 Table of Contents ⚠️ Error Codes & Troubleshooting ❓ FAQs 💬 Need help? 🗂️ User Manual ⚠️ Error Codes & Troubleshooting Error Code What It Means How to Fix It ER 1 Battery is low R...
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Prescription Medication Cost, Status, & General Questions
The first step when a member contacts support with general prescription questions (cost, status, ineligibility for GLP-1 or other medications) is to quickly verify the member's identity and determi...
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Device Logistics: Order Status Checks, Shipping Issues, and Tier 1 Workflows
This guide provides the required process for managing a member's device order status inquiries. It explains how to check device spreadsheets and use internal escalation workflows. Refer to this art...
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Vida Health Member Services Enrollment Guide
This guide provides a step-by-step workflow for enrolling members into Vida Health programs, covering platform navigation, eligibility verification, the "Mini-Consult," and successful onboarding. F...
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Clinical Review Support Guide: Identification and Process
A Clinical Review is critical when a member is blocked, denied, or challenging a medical determination regarding their prescribing eligibility (including being not eligible for GLP-1). This guide o...
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Steps to change member info (email, phone number, name, etc) on Admin
Open Admin from the Okta tile Click Users Enter the member's email address or UUID and press enter or click the magnifying glass Click the member's email (it will show as a blue hyperlink) ...
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Canceling A Member Account on Admin
Summary This article details the account cancellation process for users attached to a paying org and in-network members (BCBSIL)/consumers. Environment admin, zendesk, vida app Process Please try...
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Resetting Member Password
For Members For Members Instruct members to reset their password using the following link: https://vida.com/web/auth/forgot-password. You can also send members the How to Change Your Pass...
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Changing Member Timezone
Issue (symptom, problem, or question) Time zone not converting in the dash when I schedule consult; e.g. set a consult for Fri 12th at 11 AM Pacific, and it shows 11 AM MST for the member (Instea...