Axel Mora
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Members requesting to unsubscribe from emails or requesting do not call
Issue (symptom, problem, or question) "Please remove me from your email list. I no longer wish to receive these emails." "I receive way too many marketing emails. Please remove me from your list....
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How To Access the Spanish Help Center
Look no further! To visit our Spanish Help Center, Click Here!
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How can I email myself a content card?
Great question! iOS Users To get started, go to the Chat screen in the app and locate the content card you want to email to yourself. Next, click on the content card and click on the Share but...
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Steps to process Member Account/App Support Requests from Coach Tickets
Preamble Often, our coaches will reach out to support to report issues on the user's behalf. This article outlines the steps necessary to process these tickets. What a Member Support Request fr...
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Android Video Playback Issue
Thank you for reaching out and letting us know you're having trouble viewing videos within your Vida app on your Android device.We understand this is frustrating. This issue often occurs when a dev...
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Concurrent Programs Permitted
Generally, members are able to be in one mental health, one body, and one prescribing program concurrently based on conditions and org requirements. For specific details, visit the Members Working ...
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The Home Screen Explained
Welcome to the Vida Home Screen!The Home screen makes it easy to find everything in one place — you can see your to-do list, schedule sessions with your health expert, track or add new habits, and ...
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Cardiometabolic (CMB) Prescribing Program: Lab Orders + E-Prescribing of Medications
Cardiometabolic (CMB) Prescribing Program: Lab Orders + E-Prescribing of Medications Introduction The Vida Cardiometabolic Medical Prescribing Service is available to some members currently enrolle...
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How to order your Dexcom G7 CGM
Eligibility requirements You are eligible to receive a Dexcom G7 Continuous Glucose Monitor (CGM) if you are: a member from an organization that receives CGMs from Vida (please consult with your c...
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Getting Started with your Withings Body Pro Scale
Your scale will arrive pre-connected with the Vida app using cellular connectivity. This means that there’s no additional set-up to your own cellular or wifi network required on your end! Setting U...