Axel Mora
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JIRA Escalation for VMP Scheduling Blocks & Missing Lab Errors
This guide covers system-related issues requiring escalation to the Manual Ops team, primarily focusing on member scheduling blocks and lab document processing errors required for prescribing. Age...
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Automated Lab Ordering: Canvas Medical Integration
This article outlines the new process for submitting lab orders digitally through Canvas Medical in the app for members who consent to this option during onboarding. 🚀 Key Change Summary Vida now h...
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The Journey Screen Explained
Welcome to the Vida Journey Screen!The Journey screen lets you visually see the progress you have made! Here, you can see how well you’re doing through different charts and graphs. Your Journey scr...
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Vida Emergency Contact Policy
Vida Health obtains emergency contact information for each member in the event a client presents with a medical or psychiatric emergency during a live coaching call. Vida Health may support connec...
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My Video Chat notifications stopped working
Please check to make sure you are on the most updated version of the app. Next, please verify if your notification settings are turned on. To find out: Go to your phone's settings. Tap Notificati...
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When I connect my Fitbit this error pops up?
This error happens when you do not select ALLOW ALL when syncing your Fitbit account. In order to make sure if your Fitbit syncs, you will need to select Allow All. Also, sometimes when you ar...
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Syncing Mindful Minutes from Apple Health
Vida connects to your Apple Health app and Apple Watch, making it easy for you to track your mindfulness minutes data in one place and share information with your coach or therapist. Connecting yo...
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I don't see the appointment time I want.
Issue (symptom, problem, or question) I’m trying to set up my first coaching session. The mobile ap is set to give me an evening appointment, but, I want a MORNING appointment. How do I change t...
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How to Update Account Information on the Vida Web Portal
Start by clicking on the circle with your initials on the right-hand side of the browser. Next click profile settingsHere, you can make changes to your basic contact information, timezone, gender,...
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What is Nutritionix?
Vida Health uses a database called Nutritionix to power our food logging platform. Nutritionix is the largest verified food and grocery database in the world. For more information on Nutritionix f...