Axel Mora
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Troubleshooting your Withings Blood Pressure (BP) Monitor
If your Withings BPM is not turning on or providing an inaccurate reading, please use this guide first to quickly diagnose and resolve the issue.Note: It’s important to understand the best practic...
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Withings Scale and BP Monitor: Troubleshooting and Connection Guide
Please refer to the tables below or this document for Scope of Support If a member experiences an issue that requires direct support from the Withings Program team, they can easily open a ticket ...
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FAQs for Anti Obesity Medication (AOM)
Vida’s prescribing services offer anti-obesity medications (AOMs), such as Glucagon-Like Peptide 1s (GLP-1s), to eligible members in the Medical Weight Loss program. For some members, Vida also act...
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Dell Technologies FAQs
Member-facing FAQs are available at https://www.vida.com/member/dell/faq/ GENERALWhat is Vida Health?Vida is a virtual health program that offers personalized weight loss, diabetes (Type 1 and Typ...
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GLP-1 Use Case Overview
Description: This article defines the three operational models (Use Cases) for Vida’s GLP-1 prescribing and Prior Authorization services. It explains how insurance coverage functions for the member...
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Connecting Garmin Connect with Vida
*If you need assistance setting-up your Garmin Connect Device, please go Here * Start by opening the Vida App on your mobile device, and login into your account. Next, select the Settings Tab, ...
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Chatting with Your Care Team: What to Expect
Welcome to the Vida Chat Screen! The Chat screen is your direct line to your care team between scheduled appointments. It's perfect for quick check-ins, asking questions, or updating your provider ...
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How to log metrics on the Web Application
Now you can log your metrics on your desktop using our web portal, vida.com/clients.To start, verify you have access to the tracker you want to update. Scroll down on the Journey tab and look for t...
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How to use the Thought Tracker
Welcome to the Vida Thought Tracker A big part of overcoming low mood or anxiety is learning how to balance your thoughts. To help you with this important skill, we’ve created a digital thought tra...
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Browsers you can accept video calls from
You can accept video calls from your coach using vida.com/clients We currently support this feature on: Google Chrome Firefox Safari Microsoft Edge