Axel Mora
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Withings Scale and BP Monitor: Troubleshooting and Connection Guide
Please refer to the tables below or this document for Scope of Support If a member experiences an issue that requires direct support from the Withings Program team, they can easily open a ticket ...
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FAQs for Anti Obesity Medication (AOM)
Vida’s prescribing services offer anti-obesity medications (AOMs), such as Glucagon-Like Peptide 1s (GLP-1s), to eligible members in the Medical Weight Loss program. For some members, Vida also act...
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Dell Technologies FAQs
Member-facing FAQs are available at https://www.vida.com/member/dell/faq/ GENERALWhat is Vida Health?Vida is a virtual health program that offers personalized weight loss, diabetes (Type 1 and Typ...
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GLP-1 Use Case Overview
Description: This article defines the three operational models (Use Cases) for Vida’s GLP-1 prescribing and Prior Authorization services. It explains how insurance coverage functions for the member...
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Connecting Garmin Connect with Vida
*If you need assistance setting-up your Garmin Connect Device, please go Here * Start by opening the Vida App on your mobile device, and login into your account. Next, select the Settings Tab, ...
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Chatting with Your Care Team: What to Expect
Welcome to the Vida Chat Screen! The Chat screen is your direct line to your care team between scheduled appointments. It's perfect for quick check-ins, asking questions, or updating your provider ...
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How to log metrics on the Web Application
Now you can log your metrics on your desktop using our web portal, vida.com/clients.To start, verify you have access to the tracker you want to update. Scroll down on the Journey tab and look for t...
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How to use the Thought Tracker
Welcome to the Vida Thought Tracker A big part of overcoming low mood or anxiety is learning how to balance your thoughts. To help you with this important skill, we’ve created a digital thought tra...
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Browsers you can accept video calls from
You can accept video calls from your coach using vida.com/clients We currently support this feature on: Google Chrome Firefox Safari Microsoft Edge
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I bought a new phone, and can't log into my account?
If you have recently purchased a new phone, simply download the latest version of the Vida app with the download links provided Here. Once you have done this, please select to Login using the email...