Axel Mora
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Connecting iHealth with Vida
*If you need assistance setting up your iHealth, please go Here * Before connecting with Vida, please make sure you create an iHealth account and read the directions for your device. Start by openi...
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The Settings Screen Explained
Welcome to the Vida Settings Screen!There may be times you might need to edit your account information, connect a new device, or request a new coach. You can always change your information using t...
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Who is my information shared with?
For details about what information is collected and how it is used, see our Privacy Policy (click here). For more details on what to expect when using Vida, click here.
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How to reset your password on the web app
To reset your password using the web app (Vida.com/clients): Click "Forgot your Password?" at the bottom of the page. Then type in your email and click "Reset Password." If you're not sure which...
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How to Use Vida Support Groups
Welcome to Vida Support Groups! Vida Groups connect you with other members so you can get even more support in achieving your health goals. With our newest update, you can now browse all of our Gro...
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Why can't I log my full meal?
Yes! You can still indeed log your full meal. To learn more about this, please Click Here.There is no specific button for "Grouped Meals." Instead, you can use the search bar to log multiple items ...
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Why do I have an email saying I have Unread Messages?
If you are seeing emails about unread messages, it is most likely the case there were unread messages in the app before the email was triggered to be sent. During this point, you most likely have a...
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If the potential member is reaching out regarding being ineligible for Therapy
Issue (symptom, problem, or question) I am not eligible for Vida Health Therapy, and it says I need to speak to a Care Navigator Environment Web, admin, user app Resolution For more behavi...
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Eating Healthy (Nutrition) - General Information
Program Manual VP Card Description: This is a 16-week program to support behavioral and nutrition habits. Healthy Eating is highly personalized after onboarding content is sent. Content is written ...
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How to Enable or Disable Consult Recording in Admin
First, log into admin, then click on the Users tab. Next, search for the user. Next, scroll down until you see Opted-In to Recording. Select either yes or no. Then click save locate...