Axel Mora
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How Do I Delete My Information From Your Records?
If you would like your information to be permanently deleted from our system, please contact support@vida.com.
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How to Locate, Add, Edit, or Remove Member Metrics
These instructions show support agents how to locate, add, edit, and remove metrics on Admin. Before processing these steps, attempt to have members complete the steps on their side using the How t...
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Exercise - General Information
Program Manual VP Card Description: Coaches create tailored wellness plan as usual with emphasis on exercise but includes other important goals/lifestyle changes - support by asking how they are d...
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Bass Pro Shops General Information
Terming December 31, 2025 Bass Pro ShopsBPS Direct, LLC is an American privately held retailer of hunting, fishing, camping and other related outdoor recreation merchandise.Landing Pagehttps://www...
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Getting Started with Group Coaching
Welcome to Group Coaching! Vida Health’s group coaching experience helps members achieve their health goals! This is an excellent opportunity to bring a ton of new information between different per...
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How to Reset Your Password in the Mobile App
Open the Vida Health app and tap "log in" in the upper right hand corner of the screen Tap "Forgot Your Password?" Enter your email in the "Email Address" box Note: if you forgot your email, tap...
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Diageo - General Information
Diageo (North America) is an alcoholic beverage distribution. Zendesk Org Tag: Diageo Landing Page: https://www.vida.com/diageo Pronunciation: (dee-AJ-ee-oh) Programs & Devices Offered For full d...
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Internal Agent Guide: Member Onboarding Forms (Consent, Contact, & Status Check)
This internal guide provides agents with mandatory steps for verifying a member's enrollment forms (Informed Consent, Emergency Contact). Agents must emphasize the in-app To-Do List and look for th...
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Philips Glucometer Internal Support Guide (FAQs, Error Codes, Troubleshooting, Etc)
Table of Contents Overview Who Handles (Tier 1 / Tier 2) Member-facing Resources Vida Agent-facing Resources Macros English Macros Spanish Macros Error Codes & TroubleshootingConnection Issues ...
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Clinical Third-Party Call Handling (Pharmacies & Providers)
This guide outlines the mandatory protocols for handling inbound calls from external healthcare professionals, specifically Pharmacists and Medical Providers or Providers Offices.When a third party...