Axel Mora
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Mobile Devices compatible with Dexcom G7 Continuous Glucose Monitor
Please review the list below to confirm if your smartphone is compatible as a receiver for the Dexcom G7 continuous glucose monitor. Samsung Google Apple Samsung Samsung Galaxy A03 (SM-A035)Samsu...
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How To Turn Off Medication Reminders
Navigate to the "Home Screen" and tap "Medications" under "Trackers." You should see a list of your medication reminders. If on Android, swipe to the left and a delete button will appear. Tap th...
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How to Reset Your Password in the Mobile App
Open the Vida Health app and tap "log in" in the upper right hand corner of the screen Tap "Forgot Your Password?" Enter your email in the "Email Address" box Note: if you forgot your email, tap...
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Ordering your Withings Scale/BP Monitor
Complete a consult with your coach Your coach will discuss your eligibility for a Withings scale and/or BP monitor. To schedule a session: Go to your To-Do List on your Home screen. Tap “Set up y...
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Ordering your ChoiceMMed Pulse Oximeter
Eligibility Requirements You are eligible to receive a Choice MMed OxyWatch Fingertip Pulse Oximeter if you are: A member from an organization that receives pulse oximeters from Vida (please consu...
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If I go to sleep today and wake up tomorrow, what day shows on the sleep tracker?
If you sync your sleep data through an external device, such as Apple Health or Fitbit, the date shown is based on the midpoint of your sleep time. If the midpoint is after 6pm, the sleep metric wi...
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How to Share Your Lab Results, Medical Records, or Documents With Vida
How to Share Your Documents for Quick Processing To ensure your documents are reviewed quickly and accurately by your provider, please follow these guidelines for submission.Please note it will ta...
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Philips Glucometer – Troubleshooting & Help
Quick Links: 🔧 Common Error Messages “Meter Failure” “Meter doesn't hold a charge” “Used Strip Detected! Please insert a new strip” “Not Enough Blood” or “Not Enough Control Solution” “The temp...
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BodyTrace Scale – Troubleshooting & Help
📖 Table of Contents ⚠️ Error Codes & Troubleshooting ❓ Scale FAQs 💬 Need help? 🗂️ User Manual The BodyTrace scale uses a secure cellular network to automatically send your weight to the app, ...
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How to Connect a Dexcom CGM to Vida
Dexcom CGM's can be connected to the Vida Health app by following the steps bellow. Please note: once connected, you will not see your readings in the Vida app. This is because: Dexcom readings syn...