Axel Mora
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Member Discharged from Prescribing: External Prescriber Override
This article provides guidance for support agents on handling inquiries from members who have been discharged from prescribing services and provided a clinical override to continue their medication...
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Where can I download/update the app?
The app is currently available for Android and iOS devices. To download the app on an Android device, click/tap here. To download the app on an iOS device, click/tap here. If you are due for an u...
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Connecting Qardio with Vida
*If you need assistance setting up your Qardio device, please go Here * Before connecting with Vida, please make sure you create a Qardio account and read the directions for your device. Start by o...
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Sending members their data or clinical records
This article details the mandatory, secure workflow for handling all member requests for personal data, including self-entered metrics (e.g., food logs, weight) and official clinical records (e.g....
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How do I register with Vida?
Welcome to Vida!This guide will walk you through setting up your account and selecting your program and coach, whether you use the mobile app or the desktop experience. To enroll in Vida Health, fi...
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What to do if your app is crashing
Quick Fixes (Try These First) Fix Action & Rationale 1. Update the App Ensure you have the latest version from the app store. New updates frequently contain stability fixes and bug patches. The...
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Logging in using SSO
PLEASE NOTE: SSO is not available for everyone at this time. If you create an account using a personal email address, you will not be able to sign in using SSO.New users logging into their account ...
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How to set your Nutrition Pathway
Welcome to Nutrition Pathways! Now, you can work with your coach on your individual meal pathways. If you have already had a meal plan intact which was previously established, please let your coach...
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How do I accept the terms and conditions?
If you have already created your account and have not accepted the Terms and Conditions yet, then please log onto vida.com/clients and accept the Terms and Conditions. If you are using the mobile ...
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Ernest Health (CapRx) - General Information
Network of rehabilitation and long term acute care facilitiesZendesk Org Tag: Ernest Health (CapRx)Landing Page: https://www.vida.com/ernesthealth/Programs & Devices Offered For full details on pr...