Axel Mora
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Why can't I log more than 1 photo with the food logger?
The food logger can only accept one photo for a single meal. However, you can use Chat to send multiple photos directly to your coach. Click here for more information about using Chat to communicat...
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I'm trying to log my grouped meal of branded food and keep seeing an error?
This is due to no results being found when selecting to log as a grouped meal. In order to log a grouped meal, you will need something similar to Cobb Salad and Iced Tea. This example of a grouped ...
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What is the purple line on the main program goal?
This line represents the goal you have set. For example, if you set a goal of 5 for A1C, the purple line shows how close you are to achieving this goal.
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Can I view videos in landscape mode on Android?
At this time, all of our in-app videos are in portrait mode (except webinars). If you have further questions, please reach out to support@vida.com
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Connecting Your Bluetooth Device to Vida
💡 Eligible for a device through Vida? If your program and organization offer one, learn how to order it here: 📌 How to Order Devices in the App 🚀 Got a device from Vida? It should come precon...
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When my coach calls my iphone, my iPad rings as well. What's going on?
In this case, you are most likely logged into 2 different devices at the same time. This is not suggested, because the call will send to both locations. This will create errors on your side. This i...
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How do I enable automatic app updates?
For Android devices, please refer to this support article from Google. For iOS devices, please refer to this support article from Apple.
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Terms of Use
For full details on our Terms of Use please click this link to see our full Terms of Use.
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I'm seeing the screen, connection is unstable?
This screen is intended if your connection is currently unstable. This means, at this time, your device's signal cannot support video calling, and the video has been disabled until the cellular...
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Connecting the Contour Next Glucometer with Vida
Before Connecting with Vida For instructions on how to set up and connect your Contour Next Glucometer, you can read the included instruction manual in the box, or view the instructional video. ...