Axel Mora
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Recent activity by Axel Mora Sort by recent activity-
Operational Guide: GLP-1 Eligibility, Workflows & Escalations
This guide outlines the operational workflows, clinical eligibility criteria, and escalation paths for Vida’s Medical Weight Loss (MWL) program and GLP-1 Prescribing services. As an Agent, you wil...
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Error on Program Selection Screen
Issue (symptom, problem, or question) I can't sign up. Keep seeing message "We encountered an error" when I try to begin my program. I am an individual trying to purchase the program for myself. ...
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Am I able to log photos twice for meals?
At this time, you cannot log more than one photo on a meal period. However, you can log multiple meal entries.
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New Phone purchases, and user is unable to log into the account
Issue (symptom, problem, or question) Hi support, I am unable to transfer my account to my new phone. Can someone please help? Vida version number 2.1.426 Environment user app Resolution R...
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Is Vida offered to countries outside of the US?
Unfortunately, our services are currently not available to users outside of the United States at this time. If you have any questions, please contact support@vida.com
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Troubleshooting: Member Unable to Sync Glucose Meter Because Device is Unsupported
Dealing with integration issues for health devices is a common challenge for support teams. This article provides a clear guide on how to handle inquiries where a member's personal glucometer or ot...
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Boeing General Information
Boeing The Boeing Company is an American multinational corporation that designs, manufactures, and sells airplanes, rotorcraft, rockets, satellites, telecommunications equipment, and missiles world...
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Mindfulness Stress Based Management (MSBM) - General Information
Program Manual VP Card Description: Based on the evidence-based program Mindfulness Based Stress Reduction developed by Dr. Jon Kabat Zinn. This program is largely based on the stress-relieving ben...
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How To Turn Off Medication Reminders
Navigate to the "Home Screen" and tap "Medications" under "Trackers." You should see a list of your medication reminders. If on Android, swipe to the left and a delete button will appear. Tap th...
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Ingram - General Information
Business includes transportation (barges), manufacturing, supply, digital storage, management/distribution services Zendesk Org Tag: Ingram Landing Page: vida.com/ingram Programs & Devices Offered ...