Axel Mora
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Vida Web Portal Overview
The Vida Web Portal is best used on the Google Chrome browser. To use the web portal, navigate to vida.com/login. Please note - The Vida Web Portal is designed to resemble the Vida app, however, it...
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Can I change my profile image?
Start by going to the Home tab on your Vida App. You can tap the gear icon in the top right-hand corner to select a photo from your library or take a new one from your camera. From here, tap on ...
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iOS - Can I view in landscape mode?
At this time, all of our in-app videos are in portrait mode (except webinars). If you have further questions, please reach out to support@vida.com
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My coach was supposed to call but I didn't see the call?
Please make sure you are logged into your account. If you are logged out at all, you will not receive any of the notifications letting you know you have a call. You will, however, receive an email...
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My eligibility check failed
Issue I attempted to create an account with my paying organization, but I keep seeing this error. Answer If you are seeing this error, you might have attempted to create an account more than once ...
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My sleep data has 2 different entries?
Unfortunately, this issue is known is due to our third-party data syncing support system. If you have entered data from the previous night starting after midnight, the information might add to the ...
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iOS - How to capture a screen recording?
If you are on an iOS device, please Click Here to learn how to capture a screen recording.
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Will I be charged for my devices?
You will not be charged for the devices or for the shipment of them. If you have any questions please contact support@vida.com.
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How do I disable the Shake-To-Send feature?
To turn off the Shake to Send feature, visit the Help and Support section in settings, then toggle off the Shake phone to report a problem.
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Connecting your Devices using the Web App
You can sync your 3rd party devices to your Vida account using the desktop application. Please note: You will still need to have an account created with those 3rd party devices in order to establis...