Axel Mora
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Morton Salt (CVS) - General Information
ATTENTION - CVS Group Orgs must be looked up with the "CVS MEMBER LOOKUP" tool and not in the general "Eligible users” section on B2B - see FAQ section below for more details.Morton Salt is a salt ...
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How to cancel your Vida Subscription in the App
Start by logging into your account and on the Home Screen, tap on the Gear icon on the top-right corner of the screen. Next, tap on the Payment section in the Settings screen. This takes yo...
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Process Guide: Keurig Dr Pepper (KDP) Eligibility Discrepancies (GLP-1 Claims Lag)
A guide for handling Keurig Dr Pepper (KDP) members who report active GLP-1 use but appear ineligible (e.g., 'Terminated' or 'Not Found') in B2B due to the Rightway PBM data lag. Covers verificati...
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Connecting MyFitnessPal with Vida
If you need assistance setting up your MyFitnessPal Account, please go Here Can I sync MyFitnessPal with Vida? Unfortunately, we do not directly sync to MyFitnessPal at this time, so you will...
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How to Delete Metrics from Trackers (weight, sleep, food, etc)
To delete a metric: Go to the Home screen and scroll down to the Trackers section Tap the applicable tracker for the metric you want to remove (Ex: Weight) Tap History Select the date of the me...
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How do I logout of the web app?
To log out of the Vida web app (Vida.com/clients) click the circle with your initials, then tap logout located at the bottom left corner of the screen.
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How do I switch my therapist?
At this time you cannot switch your therapist in the Vida app. Please contact support@vida.com if you would like to switch your therapist.
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Handling Support Tickets Requiring Bug Reports
Our Goal: Turn technical frustration into a supportive, seamless experience. We are here to validate the member's issue, quickly diagnose the root cause, and gather the exact data our engineers nee...
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Musculoskeletal (MSK) - General Information
Member-facing name: Back Pain Relief Program Manual VP Card Description: Vida’s MSK program is designed to be a Physical Therapist supervised, Health Coach led program to help members reduce lower...
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Land O'Lakes - General Information
Land O'Lakes, Inc., founded in 1921, is an American member-owned agricultural cooperative based in the Minneapolis-St. Paul suburb of Arden Hills, Minnesota, focusing on the dairy industry. The coo...