Axel Mora
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How to Update Payment Information Within the App
If you currently have a paid subscription with Vida, here is how you can update your payment information within the Vida app. 1. Log into your account then click on the gear icon in the top right-h...
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Northern Tool & Equipment - General Information
Northern Tool & Equipment (NTE) is a retail distributor for power tools and associated equipment, also test products in their own manufacturing facilities Zendesk Org Tag: Northern Tool & Equipment...
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Agent General Best Practices: Navigating Resources & Investigating Inquiries
This article defines the standard practices for utilizing Vida’s internal ecosystem (VP Card, Admin, Health Guide, and KBs) to resolve member inquiries. It covers how to cross-reference data across...
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How to Switch Your Health Provider in the Mobile App
This guide walks you through the steps to switch your Health Coach, Registered Dietitian (RD), or Medical Provider directly within the app. To change a Therapist, please message your current therap...
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Apple Health Pop-Up
Issue (symptom, problem, or question) Every time I open the application on my phone, it asks me to connect devices and apps. I have done this multiple times. Recommended Connect Devices & Apps Pu...
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Connecting Polar Flow with Vida
*If you need assistance setting up your Polar Flow Device, please go Here * Start by opening the Vida App on your mobile device, and login into your account. Please then select the Settings Tab, lo...
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How to Create Habits from the Desktop Web App?
For more information about what Habits are, click Here!To create a habit on the web (vida.com/clients), click here to log into your account. Next, look for the toolbar on the top of the screen. Cl...
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Reaching out to members who are listed as inactive
Issue (symptom, problem, or question) Hello....This member is still listed as inactive, but we had a video consult on Thursday, and so she was in the app. Not sure why she did not jump back into th...
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Why did I receive an email about something that is irrelevant to my situation?
If you are receiving emails about upcoming webinars, workout classes, or upcoming talks these are from our marketing team informing you of new events we are hosting. However, you can always unsubsc...
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Resilience (Stress) - General Information
Program Manual VP Card Description: Vida’s Resilience program helps members master the skills for coping with everyday stress and growing the good in their life. Members learn how to reinforce thei...