Axel Mora
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CVS Caremark Zepbound Exception Requests
CVS Formulary Update: Zepbound Coverage DiscontinuationEffective Date of Change: July 1, 2025This article outlines the critical changes to the CVS Caremark formulary, the impact on members currentl...
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Connecting LoseIt! with Vida
Connecting LoseIt! to Vida In order to connect LoseIt! you will actually need to connect it through another app like Fitbit and then into Vida. You do not need to have a Fitbit device, all you need...
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How to Leave Feedback about your Coach
We'd love to hear your feedback on your coaching experience. This helps us create a more personalized user experience, and we want to hear what you have to say! Where can I leave feedback? Sta...
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How do I message my coach on the web app?
Start by tapping the chat icon at the top of the home screen, then choose which provider you would like to message. Begin typing your message Then press the Send Icon Your message will then send t...
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Weekly follow-up for unassigned tickets in Zendesk
Issue (symptom, problem, or question Once a week, the support team will need to locate the tab All Unassigned Tickets and follow up with them. These are the answer bot tickets, and the support t...
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Is there a way to export my data from the app?
Follow these steps to request a copy of your data in the app. Step 1: Open the settings page and tap Data and Privacy. Step 2: Tap Request Data Step 3: Fill out the request data form and then t...
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Unknown Device - Troubleshooting
If a member has not disclosed their device and app details, follow the approach below to better position yourself for technical support. Environment user app Process In order to troubleshoot, we'...
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Will conversations with my Vida coach be shared with my health plan?
Some health plans do annual quality assurance audits on the benefits they offer to members, including Vida Health. During the audit, transcripts of conversations between clients and coaches would b...
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Cisco General Information
Cisco Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells network...
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Sleep - General Information
Program Manual VP Card Description: Designed to help members improve the quality and/or quantity (length) of sleep. The Sleep program may also be added to a current Coaching program as an additiona...