Axel Mora
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I'm having issues with the physical Fitbit device - how do I replace it?
Our apologies, but we do not support the physical Fitbit device and only offer replacements if your Fitbit arrives broken or dead on arrival. If that is the case, then please send an email to suppo...
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How to Schedule a Session Using the Web App
Scheduling a session using the Web Start by going to Vida.com/clients and log into your account. Look for the navigation bar on the left-hand side of the screen. Look for the calendar...
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How do I log into the app?
We can certainly help you get into your account! Please tap the Log in button in the top right-hand corner. You will be taken to the Sign-in screen. Next, enter your Email and Password and ta...
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How to Use the Barcode Scanner
You can log your meals with the new Barcode Reader using the food logger! What is a Barcode Scanner? The barcode scanner uses your device camera to read the barcodes on food packages. It decodes th...
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How To Access the Spanish Help Center
Look no further! To visit our Spanish Help Center, Click Here!
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How can I email myself a content card?
Great question! iOS Users To get started, go to the Chat screen in the app and locate the content card you want to email to yourself. Next, click on the content card and click on the Share but...
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Cardiometabolic (CMB) Prescribing Program: Lab Orders + E-Prescribing of Medications
Cardiometabolic (CMB) Prescribing Program: Lab Orders + E-Prescribing of Medications Introduction The Vida Cardiometabolic Medical Prescribing Service is available to some members currently enrolle...
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How to order your Dexcom G7 CGM
Eligibility requirements You are eligible to receive a Dexcom G7 Continuous Glucose Monitor (CGM) if you are: a member from an organization that receives CGMs from Vida (please consult with your c...
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Getting Started with your Withings Body Pro Scale
Your scale will arrive pre-connected with the Vida app using cellular connectivity. This means that there’s no additional set-up to your own cellular or wifi network required on your end! Setting U...
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Getting started with your ChoiceMMed Pulse Oximeter
Your pulse oximeter will be “out of the box” ready for use. All you need to do is install the two AAA batteries into the battery compartment and register your device at https://www.choicemmedameric...