Axel Mora
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Uniti - General Information
Uniti is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Uniti offers b...
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Self Pay GLP1 or COM with Formulary Customizations: Agent Guide
This article details the Formulary Customizations update within the COM (Clinical Obesity Management) product. This change allows Vida to reflect specific prescription benefit manager (PBM) or heal...
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Why do I keep getting this FitBit Message?
Answer This is not an error. This is message is just letting you know that you initiated a manual data pull from FitBit into your Vida Account. This data should take a few minutes to load, but...
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Can MapMyRun connect with Vida?
If Map My Walk connects to another 3rd part device, such as Fitbit, then the connection will be established in the same way as if you were connecting LoseIt to Vida. If you'd like to learn more abo...
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Phone calls about business Inquires
Issue (symptom, problem, or question) Taylor Giesen would like a call back from Kevin in Vida Health Marketing Dept.Message: Taylor would like to ask a few questions regarding Vida Health's recent ...
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New Food Logger and Fitbit metrics not aligning
Issue (symptom, problem, or question) The results from member's Fitbit to our goals is way off. For example, It said that her sugar one day was 157 grams when it was under 50. Also the pictures ...
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Desktop - Troubleshooting Issues
Issue (symptom, problem, or question " I just did the most recent update to the app and it works worst than ever. It’s still really slow to respond to touch and sometimes it gets stuck, where I can...
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How To Change the Language on the Vida app for Your iPhone or Android Device
The Vida App supports English and Spanish. To switch from one language to another, you'll need to go into your device settings. Below are steps on how to change the language based on mobile device ...
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Smoking Cessation (SC) - General Information
Program Manual VP Card Description Quit Smoking program helps members quit smoking through a 1-year program that includes Pre-Quit Intensive, Post-Quit Intensive, and Follow-up phases. Coaches supp...
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Veradigm - General Information
Formerly "Allscripts," Veradigm is a healthcare data / technology company that provides software / AI services to health systems, biopharma companies, providers, etc. Zendesk Org Tag: Veradigm Land...