Axel Mora
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Can I use the SSO feature on my mobile app?
This feature is only permitted in the Desktop Application. The link to our desktop application is vida.com/clients
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What does it mean when my coach says they'll call me?
When your coach says they'll call you through the app, this means that your session is a video chat. If you'd prefer to have your coach call you through a phone call, all you have to do is let them...
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Why does the nutritional data look different in the Vida app when using a 3rd party food logger?
For the Vida app, we use the food database from Nutritionix. This is where our nutritional information is sourced. This database is compiled from multiple resources which allows you to view an aver...
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Can I print photos?
At this time, we do not support the printing of photos. If you are looking to do this, however, here is a workaround: For iOS, screenshot the photo your coach sent you, and then email the photo to ...
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Do you have a bug bounty program?
We do not have a Bug Bounty program. However, if there are bugs that you would like to report, please email them to support@vida.com
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Is the Vida App supported on iPads?
The Vida app can be downloaded on the iPad as an iPhone app if supported by your device. Some tools and options may lose full functionality when used on an iPad. For questions, please contact suppo...
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Can Vida be covered by medical insurance or flexible spending accounts?
At this time Vida is only covered by some health insurance plans. We are also not a covered expense under most flexible spending accounts.
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Get Immediate Support!
If you or someone you care about is in need of immediate crisis support or may be in danger, connect with the resources below for help. If the situation is an emergency, call 911 or go to your near...
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My Push Notifications Stopped Working?
If you are not getting notifications, it is because at some point you might have dismissed or disabled your push notifications when you first installed the app. You may also be on an older version ...
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Do I need to create a new account if I delete the app?
No, all of your data is backed up on our end, which allows you the versatility of logging into any mobile device with your data still present. Thus, if you delete the app you will not lose your inf...